Senior Account Manager

Company We’re on a mission to become the world’s most customer-obsessed HR platform. Headquartered in Toronto, Canada, Borderless AI is a global payroll solution that leverages generative AI to automate and accelerate the onboarding, management, and payment of international team members, making it seamless to build and scale teams across borders. Borderless AI has raised over $35M in funding from leading investors including Susquehanna and Bernard Arnault (via Aglaé Ventures), and is proud to support industry leaders such as Telus, The Ritz-Carlton, Mejuri, Ground News, and Dunlop. With strategic partnerships across the HR ecosystem, including ADP, Workday, and Paychex, Borderless AI has achieved product-market fit and is building a profitable, enduring company for the long term. The Opportunity: Borderless AI is seeking a Strategic Account Manager to own and grow our most important client relationships. You'll develop account strategies, identify upsell and expansion opportunities, ensure client satisfaction, and serve as the primary point of contact for key accounts. The ideal candidate has experience managing enterprise accounts and driving long-term revenue growth. Role and Responsibilities: • Own and nurture relationships with our most important enterprise clients, serving as their primary point of contact. • Develop and execute account strategies to drive growth, retention, and long-term value. • Identify opportunities for upselling and expansion of services within key accounts. • Ensure a high level of client satisfaction by proactively addressing needs and resolving issues. • Collaborate with internal teams (Sales, Customer Success, Product, and Operations) to deliver seamless solutions and exceptional client experiences. • Monitor account performance, track key metrics, and provide regular updates to leadership on account health and growth opportunities. • Serve as a trusted advisor, understanding clients’ business goals and aligning Borderless AI solutions to meet their evolving needs. • Act as the customer advocate internally, sharing feedback with Product and Operations teams Great candidates will have: • 5+ years of experience managing enterprise accounts and driving long-term revenue growth. • Track record of developing and executing account strategies that deliver measurable business results. • Excellent communication, negotiation, and presentation skills. • Analytical mindset with the ability to interpret data and use insights to inform account decisions. • Collaborative approach, working seamlessly with cross-functional teams to deliver exceptional client experiences. • Self-motivated, proactive, and able to thrive in a startup or fast-paced environment • Familiarity with HR, payroll, or SaaS solutions is a plus. About the Borderless AI team: • We're an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ. • We offer a healthy benefits & perks package, including free lunch everyday. • Customers are the heart of our business, we're obsessed with our customers, and that drives the bulk of our decisions. • Big challenges don’t scare us. We’re solving global problems that need creativity, technology, and determination. Be part of the impact! • We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support. We appreciate your interest and application. Only those applicants under consideration will be contacted. Borderless AI is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request.