HR Operations Manager

Company We are on a mission to transform HR for everyone. Borderless AI builds AI agents for HR departments. The company leverages the power of generative AI to automate and accelerate routine tasks for HR teams such as employee onboarding, payroll, and paying international team members. Borderless AI’s AI agents allow users to access the world’s HR knowledge and execute tasks such as AI-powered employment agreement generation. The company is headquartered in Toronto, Canada and is backed with over $30M in funding by investors including Susquehanna, Aglaé Ventures, and the co-founders of Cohere. For more information, go to: https://www.hireborderless.com/. With the advancements in AI agents, technology companies like Borderless AI are turning labour into software. That means the addressable market is not the software market, but the services market measured in the trillions of dollars. We have a world-class suite of seasoned executives from some of tech's most prestigious companies, and are continuing to scale our team very quickly. Borderless AI has found product-market fit and we’re excited by our mission to build tooling for the future of HR. Interested in joining our customer obsessed, hardworking, and fast-moving team? Check out the opportunity below. The Opportunity: Borderless AI is seeking a seasoned HR Operations Manager who will manage and lead multiple customer-facing HR functions related to employer and employee onboarding, global benefits, global payroll support, and day-to-day interactions with our customers. The ideal candidate will be detail-oriented, a natural self-starter, and be able to adapt to our ever-evolving software as we develop our best-in-class platform for our customers. This role will ensure all local regulatory and compliance procedures are performed correctly and accurately, as well as be responsible for planning, developing, and organizing new business procedures related to global payroll and benefits. Role and Responsibilities • Own day-to-day customer communications including hosting customer support calls, quarterly business reviews, and customer account presentations • ​​Drive customer onboarding, adoption, and ongoing success across the Borderless AI platform • Support customers with their HR operations including benefits administration, payroll, employee onboarding, and employee offboarding • Develop and maintain competency in areas of international HR and international payroll • Partner with external stakeholders and Borderless payroll specialists to support customers with payroll processes across third-party payroll service providers • Communicate across and partner with multiple Borderless AI departments to help maintain continuity in our customer experience • Continuously evaluate HR and payroll processes and systems for efficiency and scalability Great candidates will have: • 5+ years in an HR or payroll role within a SaaS startup or the Fintech industry • Experience with benefits providers and benefits administration • Deep expertise with employee onboarding and offboarding policies and procedures • Knowledge of multiple payroll platforms, with international payroll experience valued • A detail-oriented nature with the ability to work independently with little supervision, as well as the ability to work effectively in a team environment • Exceptional written and verbal communication skills • A hands-on, can-do mentality, with comfort in fast-paced environments • Fluency in French or Spanish is an asset About the Borderless AI team: • We're an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ • We offer a healthy benefits & perks package, including free lunch everyday • Customers are the heart of our business, we're obsessed with our customers, and that drives the bulk of our decisions • Big challenges don’t scare us. We’re solving global problems that need creativity, technology, and determination. Be part of the impact! • We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support We appreciate your interest and application. Only those applicants under consideration will be contacted. Borderless AI is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request.