Manager, Payment Operations

About Borderless AI We are on a mission to transform HR for everyone. Borderless AI builds AI agents for HR departments. The company leverages the power of generative AI to automate and accelerate routine tasks for HR teams such as employee onboarding, payroll, and paying international team members. Borderless AI's AI agents allow users to access the world's HR knowledge and execute tasks such as AI-powered employment agreement generation. The company is headquartered in Toronto, Canada and is backed with over $30M in funding by investors including Susquehanna, Aglaé Ventures, and the co-founders of Cohere. For more information, visit hireborderless.com. The Opportunity Borderless AI is looking for a highly organized, detail-oriented Manager, Payment Operations, to help lead our day-to-day payment operations as we scale. You'll manage cross-functional initiatives, streamline internal processes, and serve as the go-to owner for operational needs across the business — from workflow strategy to data tracking and process documentation. This role is a great fit for someone who thrives in a fast-moving, ambiguous environment and enjoys building order out of complexity while mentoring others along the way. Roles and Responsibilities • Own and lead payment operations strategy, workflows, and team output, ensuring accuracy and timeliness across teams. • Identify inefficiencies in existing processes and drive improvements to increase speed and reduce errors, setting priorities for the broader team. • Build and maintain clear process documentation, workflows, and communication guidelines, and ensure team-wide adherence. • Serve as the primary point of contact for internal stakeholders and clients, resolving operational questions and escalations. • Champion the use of AI tools to automate repetitive tasks and improve the speed and quality of operational work across the team. • Lead the onboarding of new tools, systems, and processes as the company scales, and manage change adoption. • Partner with Product, Engineering, and Customer Success to translate feedback and operational pain points into process or tooling improvements. • Coordinate and oversee cross-functional and cross-time-zone requests across internal teams and external partners. • Mentor and support analysts on the team, providing guidance on prioritization, problem-solving, and professional growth. Qualifications • 5+ years of experience in operations, finance, or a related analytical role at a fast-paced startup, with prior experience managing projects or people. • Bachelor's degree in Business, Engineering, or a related field preferred. • Strong organizational and leadership skills with the ability to manage multiple priorities and competing stakeholders in a fast-paced, ambiguous environment. • Comfort working with data to track performance, identify trends, and support recommendations (spreadsheets required; experience with SQL). • Excellent written and verbal communication skills, with a track record of working cross-functionally and influencing without authority. • A proactive, solutions-oriented mindset and strong attention to detail. • Experience with payroll (e.g. ADP) and documentation (e.g. Notion) tools is an asset. • Familiarity with using AI tools to improve day-to-day productivity is an asset. About the Borderless AI Team • We're an early-stage company and we love to collaborate in person five days a week at our Toronto HQ. • We offer a healthy benefits & perks package, including free lunch every day. • Customers are the heart of our business — we're obsessed with our customers, and that drives the bulk of our decisions. • Big challenges don't scare us. We're solving global problems that need creativity, technology, and determination. Be part of the impact! • We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support. Salary Range: C$80,000 to C$130,000