Customer Care Specialist - Multiple Markets

ABOUT THE JOB At Lexroom http://Lexroom.ai, we set the bar for legal AI—clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe. Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. We’re scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact. Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose. WHY LEXROOM http://Lexroom.ai? - Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe. - Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition. - Deliver Meaningful Results: Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently. At Lexroom http://Lexroom.ai, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world. YOUR KEY RESPONSIBILITIES - Act as a trusted advisor for Lexroom http://Lexroom.ai's Italian and German-speaking customers, managing support requests across chat, email, calls, and proactively engaging with them to drive product adoption and satisfaction. - Own the full resolution flow: triage, prioritize and resolve tickets, run regular check-ins and feedback sessions, and escalate complex cases to the right internal team. - Act as the voice of the customer internally — feeding insights back to product and other teams to improve processes, reduce churn, and shape the roadmap. WHAT YOU’LL BRING - You are fluent in Italian and fluent in at least one of the following languages: German, Spanish, Bulgarian — native speaker preferred, C1/C2 welcome. - You have fluent English: you're comfortable reading documentation and understanding spoken English. - You have 0-2 year of experience in customer-facing roles (Customer Support, Customer Success, Sales, Operations, or similar). - You are familiar with sales or customer support tools (Intercom, Notion, etc.), and you pick up new tools quickly. - You have a proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment. - You're based in Milan or open to relocating (relocation support evaluated case by case). - Bonus: You have a law degree (not mandatory but a plus). WHAT SETS US APART An Exceptional Team At Lexroom.ai http://Lexroom.ai, you’ll work alongside top talent in tech and legal AI. Our focused teams operate with purpose and autonomy, so every contribution delivers visible results. You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth. GROWTH THAT MATTERS We hire exceptional people to make a difference—and we give them space to lead. Your work will shape the future of legal technology and set new standards for the field. Impact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high-stakes projects. REWARDING YOUR CONTRIBUTION We value excellence and share success: - Annual Salary Range: €25,000 - €35,000 OTE - Equity Package: Align your growth with the company’s long-term success. BENEFITS THAT MATTER - Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ. - Health Insurance: Comprehensive coverage to ensure peace of mind. - Meal Vouchers: Daily support to make your lunch breaks easier. - Performance Bonuses: Rewards tied directly to measurable results. - Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas. At Lexroom http://Lexroom.ai, ambition meets discipline and purpose. We’re not just building a product—we’re setting a new standard for the legal world. If you’re ready to contribute to something lasting and meaningful, we’d love to hear from you.