Account Manager

We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing. Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started. Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves. The role We're looking for a strategic, commercially-focused Account Manager to champion and grow our most valuable customer relationships. In this high-impact role, you'll be the trusted advisor for a portfolio of our key clients, uncovering new revenue opportunities and shaping our company's growth. Combining deep relationship-building with data-driven strategy, you’ll help our customers thrive by expanding their use of our growing suite of products. What you will do... • Serve as the primary commercial point of contact, building deep, trusted relationships with key stakeholders across your portfolio. • Identify, nurture, and close upsell and cross-sell opportunities to consistently meet and exceed growth targets. • Lead complex commercial discussions, contract renewals, and pricing negotiations to secure long-term customer commitments. • Drive account health and customer satisfaction, using data to identify potential risks and deploy effective retention strategies. • Maintain a consistent communication rhythm with clients to review account health, ensuring maximum retention and optimal expansion timing. • Advocate for the customer internally, partnering with Product, Operations, and Marketing to ensure seamless delivery and optimisation of our products. What you will bring... • A background in enterprise account management or strategic sales, with a history of meeting or exceeding revenue and retention targets. • Experience managing the post-sale commercial lifecycle, including contract renewals, pricing negotiations, and account expansions. • Strong executive presence and presentation skills, with the ability to command C-suite conversations. • A logical and analytical approach to problem-solving, with the ability to navigate data and people to find answers. • Exceptional communication skills, with a proven ability to establish trust, manage conflict, and influence decisions at all levels. • A collaborative and self-motivated approach, with a strong sense of ownership and the initiative to thrive in a fast-paced environment. • A background in the payments industry or a proven track record selling to retail and hospitality businesses is preferred. • Dojo home and away We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas. That's why we have an office-first culture. This means working from the office 4+ days per week. With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you. Question: what’s curious, relentless, and customer obsessed? If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values. If the following speak to you, let’s talk: You’re curious. You have a real desire to learn and create. You’re relentless. You keep going even when it’s easier not to. You’re customer-obsessed. You know how important customers are to what you do. Diversity, equity, and inclusion at Dojo From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK. And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve. Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences. If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo. To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages. #LI-Hybrid