Operations Lead ( Transfer Agency)

ABOUT THE ROLE You'll build and lead our India Operations team from zero — defining roles, hiring, and designing coverage across Indian and U.S. hours. This is a player-coach role: hands-on execution early, scaling through hiring and delegation as the team grows. You'll own the day-to-day running of a U.S. stock transfer agency and act as the first line of defense on a live share register. KEY RESPONSIBILITIES - Recruit, train, and manage the India Operations team; define roles, onboarding, and coverage across IST/U.S. Eastern hours - Own service quality end-to-end: SLAs, maker-checker controls, error tracking, escalation - Own the SOP library; close documentation gaps and drive automation with U.S. operations, compliance, and engineering - Run daily DTC operations: pending-transfer reviews, DWAC/DRS processing, FAST/SCL balancing - Process issuances and treasury orders under maker-checker controls - Review and process transfers — routine, estate, broker, certificate-to-DRS — with document and medallion verification - Own KYC/KYB review and OFAC/adverse-media screening; escalate matches immediately - Handle shareholder and issuer support: account inquiries, lost-holder cases, certificate replacements - Own recurring SEC compliance reporting (Rules 17Ad-2/17Ad-6/17Ad-17, DTCC CBRS, escheatment) - Lead proxy season, paying agency, and corporate actions execution - Own new-issuer onboarding: appointment packages, DTC agent-change notices, legacy record ingestion - Write and maintain SOPs; drive process improvement and automation with engineering ROLE REQUIREMENTS - 10+ years in securities or transfer agency operations (global transfer agent, Indian RTA, asset manager, or bank securities-services center) - Proven experience building and leading operations teams from scratch - Deep respect for written procedure; judgment to escalate when a case doesn't fit it - Bachelor's degree in commerce, finance, accounting, or a related field - Strong data skills: Excel/Sheets, unfamiliar file formats; basic scripting a plus - Expert user of Claude or an equivalent AI assistant - Meticulous attention to detail and clear written English - Reliability against hard cutoffs; this role operates on U.S. Eastern Time (ET) hours - High integrity and discretion handling PII and material non-public information NICE TO HAVES - Exposure to DTC/DTCC systems (FAST, DWAC, DRS Profile, Cede & Co., CBRS, omnibus proxies) and SEC 17Ad-series rules - Experience with record conversions/deconversions or legacy data migration - Familiarity with Rule 144, medallion guarantees, escheatment, KYC/KYB, AML, or proxy/annual-meeting logistics - Experience running U.S. or cross-border operations from India against U.S.-hours SLAs BENEFITS - Competitive compensation commensurate with experience - Equity participation - Comprehensive health insurance, paid leave, and wellness benefits - Fully remote (India) - A true zero-to-one leadership mandate, backed by the U.S. leadership team - Modern operations environment with purpose-built tooling and AI assistance To apply: send your résumé and a short note on a team or operation you've built (what you inherited, what you changed, and how you measured it) to careers@vinylequity.com.