Account Manager | SMB | Spanish Market (Madrid)

Lexroom http://Lexroom.ai is building the AI platform where legal work gets done. In just over two years, we've grown from zero to €25M ARR, and today more than 20,000 legal professionals across Italy, Spain, Germany, France, and Bulgaria rely on Lexroom http://Lexroom.ai. We're backed by $73M from Left Lane Capital, Base10 Partners, and Eurazeo, and we're a team of around 300 builders who move fast, say things straight, and own each outcome. Our next goal? Become Europe's most-used legal product. WHY LEXROOM http://lexroom.ai/? - Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe. - Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition. - Deliver Meaningful Results: Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently. At Lexroom http://lexroom.ai/, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world. YOUR KEY RESPONSIBILITIES - Own the full Spanish customer portfolio from handover to renewal, with a clear goal: keep every customer (retention first) and grow each account through proactive upsell and uplift. - Run a proactive, commercial CS motion. You do not wait for customers to call. You call them, spot the opportunity in every conversation, and bring it home. - Be the single point of contact for Spanish customers, from onboarding and product expertise to support requests, gathering feedback and feeding it back to Product and Marketing. - Adapt the Italian playbook to Spain, importing what works and localizing it for the Spanish market. - Own your numbers: build dashboards, monitor KPIs, and report on the health and growth of your portfolio. WHAT YOU’LL BRING - 1 to 3 years in Customer Success or account management, ideally at a SaaS, tech, or software company. Exposure to legal or professional-services customers is a plus. - A commercial mindset. You see every customer touch as a chance to add value and expand the account. Direct sales experience is a plus, not a requirement. - CRM fluency. Experience working a portfolio in a CRM; HubSpot is a plus. - Comfort building in a fast-moving market and staying hands-on, including operational support, while the market scales. - Languages: native-level Spanish and fluent English are required. Italian is a plus. WHAT SETS US APART An Exceptional Team At Lexroom http://lexroom.ai/, you’ll work alongside top talent in tech and legal AI. Our focused teams operate with purpose and autonomy, so every contribution delivers visible results. You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth. GROWTH THAT MATTERS We hire exceptional people to make a difference—and we give them space to lead. Your work will shape the future of legal technology and set new standards for the field. Impact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high-stakes projects. REWARDING YOUR CONTRIBUTION We value excellence and share success: - Annual Salary Range: €35,000 - 45,000 OTE - Equity Package: Align your growth with the company’s long-term success. BENEFITS THAT MATTER - Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Madrid HQ. - Health Insurance: Comprehensive coverage to ensure peace of mind. - Meal Vouchers: Daily support to make your lunch breaks easier. - Performance Bonuses: Rewards tied directly to measurable results. - Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas. At Lexroom http://lexroom.ai/, ambition meets discipline and purpose. We’re not just building a product—we’re setting a new standard for the legal world. If you’re ready to contribute to something lasting and meaningful, we’d love to hear from you.