KYC Team Lead with German

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: • Tide is available for UK, Indian, German and French SMEs • Over 2 million members globally and rapidly growing • Over $300 million raised in funding • 3,000 Tideans globally • Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 • We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM As an Onboarding KYX Team Lead you will be responsible for a team of KYX analysts in Bulgaria , whose role is to conduct stringent checks and due diligence at the Onboarding stage. You'll have a dynamic variety of tasks on a day-to-day basis and face challenges that often require a unique solution. ABOUT THE ROLE • Leading the daily workflow assignment, ensuring all tasks are distributed correctly and completed on time. • Being the subject matter expert on KYC, corporate due diligence and AML risk and managing a team of analysts. • Resolving the issues raised by analysts and escalations by stakeholders. • Leading and coordinating the CDD and EDD reviews of low, medium and high risk members. • Mentoring Analysts, monitoring their progress, goals, and removing blockers that prevent them from performing well. • Liaison between different departments and team leads of other teams - coordinating across different business areas to achieve a common goal. • Suggesting and executing procedural improvements. • Acting as an escalation point for your teammates. • Managing other tasks and Remediation Activities as assigned. • Steering and overseeing individual and team KPIs / OKRs • Keeping yourself abreast about latest changes in KYC/ AML policies and implementation of same at team operational level WHAT WE ARE LOOKING FOR • You have previous KYC experience. • You have proven yourself as KYC team leader • You have expertise in Risk & AML understanding of merchants. • You have excellent verbal, written and interpersonal communication skills in English. • You have outstanding customer service skills and dedication to providing exceptional customer care. • You are a highly motivated, enthusiastic and driven individual with a never say die attitude capable of maintaining the morale of the team in any situation. • You are a self-motivator and self-starter. • You are highly data driven and have good capabilities in Excel. • You are focused on quality. • Proficient in German • You are able to adapt well to change and successfully set and adjust priorities as needed. • You are a Multi-tasker who can manage multiple streams of work concurrently. WHAT YOU’LL GET IN RETURN • 25 days paid annual leave • 3 paid days off for volunteering or L&D activities • Extended maternity and paternity leave covered by the company • Personal L&D budget • Additional health & dental insurance • Mental wellbeing platform • Fully covered Multisports card • Food vouchers • Snacks, light food, drinks in the office • WFH equipment allowance • Flexible working from home • Sabbatical Leave • Transportation bonus to cover office commute under the hybrid work arrangement TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: • Tide does not charge any fees at any stage of the recruitment process. • All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. • Communication from Tide will only come from an official @tide.co email address. • Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.