Site Reliability Engineering Manager

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: • Tide is available for UK, Indian, German and French SMEs • Over 2 million members globally and rapidly growing • Over $300 million raised in funding • 3,000 Tideans globally • Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 • We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: The SRE team is part of Platform Engineering. Its mission is to own the reliability system: the standards, tooling, and platform services that determine how reliable Tide is by default. We measure success by SLO attainment and the reliability our members experience. ABOUT THE ROLE: Tide is hiring an Engineering Manager to lead the SRE team that owns our reliability system. As an Engineering Manager, SRE, you will: • Lead: Hire, coach, and set clear goals for the SRE team. • Define SLOs: Agree SLOs with service owners and run the error budget policy. • Own observability: Run the observability platform 24/7 in production, including SLOs and platform alerting. • Release safely: Build deployment guardrails such as canary rollouts and auto-rollback. • Build resilience: Detect partner degradation early with synthetic monitoring and vendor scorecards. • Remove toil: Automate manual incident work, such as recording incident timelines and drafting status updates. • Fix systemically: Turn post-mortem findings and incident patterns into cross-cutting platform fixes. • Measure outcomes: Track SLO attainment and member-facing reliability metrics. • Support: Advise product engineering teams on reliability. WHAT WE ARE LOOKING FOR: • An Engineering Leader with a strong engineering mindset who simplifies problems and looks for optimal solutions • A Professional who wants to own real systems in production and be measured on outcomes • 10+ years in software engineering or infrastructure engineering roles • 3+ years in engineering leadership roles • Strong knowledge of SLIs, SLOs, SLAs, and error budgets • Hands-on experience instrumenting Java, Python, and Go services with OpenTelemetry • Experience using Terraform • Working knowledge of Kubernetes, AWS, and Java • Experience with canary rollouts, auto-rollback, and auto-scaling • Knowledge of reliability patterns such as retries, backoffs, DLQs, the transactional outbox, and feature flags • The ability to plan, prioritise, and manage expectations, particularly during incidents and retrospectives • Experience running blameless retrospectives that uncover the root cause of complex issues OUR TECH STACK: • Cloud: AWS and Kubernetes • Infrastructure as code: Terraform • Observability: OpenTelemetry and Coralogix • Service catalogue: Backstage • Backend: Java, Python, and Go • Delivery: Canary rollouts, auto-rollback, auto-scaling, and feature flags WHAT YOU’LL GET IN RETURN: • Private Health Insurance • 25 days paid annual leave • 3 paid days off for volunteering or L&D activities • Parental Leave days • Family-Friendly Leave • Personal L&D budget in the amount of 500 EUR per year • Mental wellbeing platform Plumm • WFH equipment allowance • Sabbatical Leave • Share options • Team Events TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. #LI-BK1 #LI-Remote TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: • Tide does not charge any fees at any stage of the recruitment process. • All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. • Communication from Tide will only come from an official @tide.co email address. • Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. 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