Software Engineer II

What is Contentstack? Contentstack is redefining how modern digital experiences are built and managed. As the pioneer of the Agentic Experience Platform (AXP), Contentstack brings together structured content and brand governance (Content Cloud), real-time customer data, omnichannel personalization (Data Cloud) and autonomous AI orchestration (Agent OS) into one unified system. While many organizations adopted headless CMS or standalone AI tools expecting transformation, they often found themselves managing disconnected systems and manual workflows. Contentstack helps enterprises move beyond that complexity by connecting content, data and AI in a way that makes digital experiences faster to launch, easier to manage and more adaptive in real time. Leading brands including Steve Madden, LG Electronics, Subaru of America, Dolce & Gabbana, ASICS, Decathlon, and Caesars Entertainment rely on Contentstack to reduce operational friction and deliver personalized, scalable digital experiences with confidence. The company is known for its customer-first culture and commitment to the communities it serves through the Contentstack Cares program. Learn more at www.contentstack.com. Who Are We? At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go! Roles & Responsibilities • Work across the stack from a code commit to running it in production for our Platform, the shared service that powers AI features across Contentstack products • Design, develop and test backend services and APIs from inception to rollout, including model and provider configuration, usage metering and credit allocation • Build reliable event-driven integrations (Kafka, Celery) • Integrate and operate LLM providers (OpenAI, Google Vertex AI/Gemini, Anthropic) securely, including key management and rotation • Write high quality code that is scalable, testable, maintainable and reliable • Independently own and drive new features from scratch, working with Product, QA, DevOps and partner teams • Own releases across environments: deployments, sanity checks, hotfixes and rollbacks • Debug and resolve issues in Kubernetes-based services on GCP, AWS and Azure • Work in an Agile environment and facilitate agile practices • Champion best practices, including security hygiene and test automation • Mentor and guide junior team members • Continuously improve by working on and providing feedback Required Skill Sets • Strong experience with Python on the backend (FastAPI or similar, async programming) • Strong knowledge of creating scalable REST APIs and clear API contracts • Working experience with MongoDB; Redis and relational databases are a plus • Experience with message queues and background workers (Kafka, Celery, RabbitMQ or similar), including retries, idempotency and backfills • Practices TDD and has experience writing API and end-to-end test automation • Strong understanding of Object Oriented Programming and/or Functional Programming concepts • Understanding of containerization (Docker) and hands-on debugging with Kubernetes • Basic knowledge of cloud IAM and networking on GCP or AWS • Experience with setting up and maintaining CI/CD pipelines (GoCD, Jenkins, GitHub Actions or similar) • Experience integrating LLM APIs (OpenAI, Vertex AI/Gemini, Anthropic) is preferred • Experience with NodeJS/TypeScript and ReactJS is preferred • Some experience with alternative protocols like gRPC or GraphQL is preferred • Familiarity with observability (OpenTelemetry, logs, traces) and security tooling (Snyk, secret scanning) is preferred • Experience practicing Agile software development methods is preferred. What Do We Offer? Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it. Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected. Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more! One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining… To review our Privacy Policy, please click here.