Telesales Coordinator (AI Channels)

About PayJoy   PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.   This role Lead the growth and performance of the voice bot channel by owning operations, optimizing customer journeys, and scaling capabilities through AI-driven tools (e.g., voice bots, text bots, and automation) to maximize customer conversion and engagement. Responsibilities • Own the telesales AI agent operation and development process: identify new use cases, build and deploy agents, and continuously iterate to improve conversion and retention rates. • Lead the evaluation, integration, and deployment of new vendors and tools to enhance telesales capabilities. • Define and enforce best practices across the telesales channel, ensuring quality, consistency, and compliance in all customer interactions. • Collaborate with Marketing, Product, and Product Marketing teams to surface insights from customer conversations and translate them into improvements to customer-facing aspects of the product. • Partner with the Analytics team to establish measurement and experimentation frameworks, track channel KPIs, and report on performance with accuracy and rigor. Requirements • Bachelor's degree in an analytical or technical field (e.g., Engineering, Mathematics, Computer Science, Economics) with demonstrated experience in marketing. • Strong understanding of AI tools and the technical aspects involved in their deployment and integration. • Experience managing external vendors and technology partners. • Project management skills with the ability to communicate effectively across functions and levels of seniority. • Fluency in English (written and spoken). • Beginner to intermediate SQL skills. • Experience designing and interpreting A/B tests. Nice to Have • Hands-on experience working within or alongside sales channels. • Knowledge of conversational AI or speech analysis. • Experience building AI-driven solutions that deliver measurable business results. Benefits • 100% Company-funded Health and dental and vision discount plan for employees and immediate family members. • Life insurance. • Phone finance, Headphone, home office equipment and wellness perks. • 30 days of Christmas bonus • 20 days paid Vacation • 50% Vacation premium • 13% Saving funds • $2,000 MXN monthly grocery coupons • $2,000 USD annual Co-working Travel perk • $2,000 USD annual Professional Development perk • Catered lunches PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   PayJoy Principles   Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening