Jnr. Customer Success Manager - German Speaking (m/f/d)

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: TURN LARGE AMOUNT OF ACCOUNTS INTO ONE SCALABLE SYSTEM! As a Customer Success Manager on our Project Planning team, you'll own the customer journey from contract signing through go-live to early adoption for voize's smallest customer segment. You'll manage this portfolio as a pool: building the processes, playbooks, and HubSpot systems that let a small team responsibly and efficiently run a large number of accounts. 🚀 YOUR DAILY BUSINESS – NO TWO DAYS ARE ALIKE - Run the pool, not just the inbox: Triage the team's shared inbox by urgency and impact rather than order of arrival, making sure the customers who need it most get attention first. - Own the signing-to-training-delivered journey: Make sure every customer, for every product, has clear, tracked milestones and dates from contract signing to go-live—and that nothing slips through unnoticed. - Build and improve the system, not just operate it: Continuously assess what data and event logs the team needs in HubSpot, close the gaps, and turn manual tracking into automated views and alerts. - Design for scale: Create templates, playbooks, and automations so the pool can grow to more accounts without headcount growing at the same rate. - Drive adoption beyond go-live: Monitor usage across the portfolio and run lightweight, scalable interventions for accounts that go live but don't fully adopt voize. - Collaborate cross-functionally: Partner closely with CSMs, Sales/Account Executives, Support, and Solutions Engineering to unblock customers and keep the journey smooth. - Shape the long-term model: Contribute to voize's roadmap for making parts of this segment self-service over time. 🤝 YOUR SKILLSET – WHAT YOU BRING TO THE TABLE - A systems and process mindset: You default to "how do we make this scale for many accounts" rather than solving each case one at a time. - Strong logical and analytical thinking: You're comfortable spotting patterns, gaps, and risks in data and turning them into simple, workable processes. - Hands-on experience with a CRM (HubSpot preferred): You're comfortable working with properties, workflows, and reports—and improving them, not just using them. - Prioritization instinct: You can manage a high volume of accounts and requests without becoming purely reactive. - Customer Success, Support, or Operations experience is a plus, but we care more about your ability to think clearly about efficiency and process than about years of CS experience specifically. - Fluent in German (C1), to support our German customer base, and a good command of English. - Based in Germany, full-time. 🎯 OUR SUCCESS MINDSET – HOW WE WORK AT VOIZE - Proactive problem solver: You anticipate where the system will break before it does. - Fast-paced learner: You thrive in dynamic environments and adapt quickly. - Ownership mentality: You take full accountability for the pool's outcomes—not just your own tasks. - Collaborative spirit: You partner across teams to drive collective impact. 🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE - We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people - We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany - Become a co-creator of our success with stock options - Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible - You decide when you work best, that means flexible working hours and a good hybrid set-up. ✨ READY TO TALK? APPLY NOW! 🚀 We're looking for entrepreneurs, growth marketers & start-up storytellers - who thrive in ambiguity and know how to capture the best content & stories. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and experience will stand out & set you apart - especially if your career has taken some extraordinary twists and turns. voize welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply. We're excited to hear from you!