Director of Agent Product Management, Mid-Market Accounts

Building Healthcare That Remembers Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to. At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 285 million patient interactions, 62,000 care protocols, 1.6 million decision pathways. We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C https://www.assorthealth.com/blog/assort-health-raises-120-million-series-c-to-scale-largest-deployment-of-ai-agents-for-the-patient-journey at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list! Healthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that, apply below. WHAT YOU'LL DO - Lead and scale the APM and ASM teams serving Mid-Market customers, and own the hiring bar, team structure, and career development as volume grows. - Own the Mid-Market launch process: standard scoping, templates, configuration approach, and time-to-launch targets. - Own portfolio performance across many accounts, including launch speed, agent performance, abandonment, hold time, conversion, and staffing capacity, and build the reviews and dashboards that surface problems early. - Model capacity across many concurrent launches and make the call when demand exceeds what the team can take on. - Decide what gets standardized. When the same customer request keeps coming up, work with Product and Engineering to turn it into a standard capability. - Partner with Sales on qualification and handoffs so deals arrive with realistic scope and timelines. - Step into at-risk launches and escalations yourself, then fix the process that let them get there. WHAT WE'RE LOOKING FOR - 8 to 10 years across consulting, investment banking, or tech (ideally MBB, Goldman Sachs, JPMorgan, Morgan Stanley, Google, Amazon, or Meta), plus experience at a fast-growing tech company or startup. - Strong product sense combined with real customer exposure. Product experience is a plus for this role as long as you have worked closely with customers. - Experience building repeatable delivery or onboarding processes, along with the metrics and tooling behind them. - Proven people leadership. You have hired, developed, and managed teams through rapid growth. - Analytical rigor. You define which metrics matter, model capacity, and present portfolio-level insight to senior leadership. - Experience building or implementing AI solutions, or using AI to build agents and systems. - Ownership mentality and speed. You get things done without waiting for a process to exist. - Comfort with ambiguity. The pace is high and escalations are part of the job, and so is the chance to build a function while it scales. NICE TO HAVES - STEM degree or advanced degree - Healthcare experience, ideally in patient access, scheduling, contact center, or digital front door - Experience implementing software inside Epic or other EHRs - Familiarity with contact center and VOIP platforms (Genesys, NICE, Five9, Cisco, RingCentral, Twilio) - Experience with AI governance, clinical safety, and responsible-AI review BENEFITS & PERKS FOR ASSORTIES - 💸 Competitive Compensation – Including salary and employee stock options so you share in our success. - 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow. - 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive. - 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first. - 🏖 Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it. - 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas. - 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health. - 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier. - 👵 401(k) – Build your retirement savings. HOW WE WORK & WHAT WE VALUE Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you! Please note: the Assort Health Talent Team will only email you from an assorthealth.com http://assorthealth.com email address.