Senior Agent Strategy Manager

Building Healthcare That Remembers Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to. At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 285 million patient interactions, 62,000 care protocols, 1.6 million decision pathways. We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C https://www.assorthealth.com/blog/assort-health-raises-120-million-series-c-to-scale-largest-deployment-of-ai-agents-for-the-patient-journey at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list! Healthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that, apply below. THE ROLE Assort Health is changing how healthcare organizations connect patients with care through AI. We’re hiring a Senior Agent Strategy Manager to help our customers turn that technology into meaningful, measurable results. You’ll partner with executive and operating leaders, own a portfolio of complex relationships, and guide customers from launch through renewal and expansion. Your work will directly influence patient access, customer growth, and the evolution of our product. You’ll join at a pivotal stage and help define how Agent Strategy works at Assort. This is an opportunity for an experienced customer leader who wants meaningful ownership, visible impact, and a direct role in scaling a growing healthcare AI company. WHAT YOU’LL DO - Guide complex accounts from launch through adoption, renewal, and expansion. - Define customer goals, success measures, risks, opportunities, and plans for delivering ROI. - Help executives and operating teams identify where AI can improve performance and patient access. - Coordinate stakeholders, decisions, timelines, and workstreams across Assort and the customer. - Address risks early, reinforce Assort’s value, and identify meaningful expansion opportunities. - Build product expertise and bring customer insights to Sales, Implementation, Product, and Engineering. - Improve the playbooks and processes that will shape how Agent Strategy scales. - Travel up to 25% for key meetings, presentations, and relationship building. WHAT YOU BRING - 5+ years of customer-facing experience in Customer Success, Account Management, Consulting, Implementation, or a related role. - Experience owning adoption, retention, renewals, and expansion for complex customer accounts. - Strong executive communication and the ability to build trust across senior leaders and working teams. - Experience leading programs with multiple workstreams, competing priorities, and cross-functional partners. - Strong product aptitude, analytical thinking, and the ability to learn technical concepts quickly. - Sound judgment, clear prioritization, and comfort working independently in a fast-moving environment. NICE TO HAVES - Experience working with healthcare providers, healthcare technology, or patient access workflows. - Experience helping customers adopt AI, automation, or other technical products. - Familiarity with healthcare systems such as Epic, athenahealth, or eClinicalWorks. - Experience at an early-stage startup or rapidly growing SaaS company. BENEFITS & PERKS FOR ASSORTIES - 💸 Competitive Compensation – Including salary and employee stock options so you share in our success. - 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow. - 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive. - 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first. - 🏖 Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it. - 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas. - 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health. - 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier. - 👵 401(k) – Build your retirement savings. HOW WE WORK & WHAT WE VALUE Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you! Please note: the Assort Health Talent Team will only email you from an assorthealth.com http://assorthealth.com email address.