IT Support Specialist

At Verda, we're building a full-stack AI cloud, covering everything from data centers and hardware to our own cloud platform that the world's leading AI teams use to do serious AI work. We strive to make a positive mark on the world through the infrastructure we build and give leading teams a service they can truly depend on. Headquartered in Helsinki, we operate globally with offices in London and San Francisco. Join Verda while it’s still being built - not once it’s finished. WHY VERDA - Cash and equity compensation along with local benefits. - 40+ nationalities, with 6 different ones on the management team. - A real chance to make an impact and work alongside world class engineers, researchers, and partners across the global AI ecosystem. ABOUT THE ROLE As an IT Support Specialist, you will help keep Verda’s people productive by making sure their day-to-day technology works reliably and securely. You will be the first point of contact for internal IT issues, owning requests from first report through to resolution and knowing when to escalate. This is a hands-on role with broad scope. You will support our employees across our corporate IT domain including devices, identity and access, collaboration tools, office technology, and onboarding. As Verda grows, you will also help improve the processes, documentation, and tooling that make IT support scalable. YOUR RESPONSIBILITIES - Provide timely, high-quality IT support to Verda employees across the globe in the areas of hardware, software, accounts, and access - Set up, configure, maintain, and troubleshoot laptops, mobile devices, peripherals, meeting-room equipment, and office IT - Act as the on-site IT presence for our office, including new-office and workplace technology needs as the US team grows - Facilitate and support employee onboarding, offboarding, and role changes, including device provisioning and access requests - Support security in identity and access management, ensuring the right people have the right access to systems and tools - Troubleshoot common issues across operating systems, networks, collaboration tools, VPNs, printers, and SaaS applications - Maintain accurate asset inventory, device records, and support documentation - Escalate complex issues to the right teams, while retaining ownership of clear communication and follow-up - Identify recurring issues and improve support processes, documentation, and self-service guidance - Support the implementation of IT security practices across devices, accounts, and employee workflows YOUR KEY COMPETENCIES We're looking for someone who combines strong technical fundamentals with a service-minded, structured approach. You are comfortable solving problems independently, but you know when to ask for help and escalate. - Experience in IT support, service desk, workplace technology, or a similar hands-on IT role. - Experience supporting end users in a fast-moving, international environment. - Hands-on experience with laptops, operating systems (macOS/Windows/Linux). - Experience with identity and access management, including user accounts, groups, permissions, and multi-factor authentication. - Familiarity with common SaaS and collaboration tools, such as Google Workspace, Microsoft 365, Slack, and video-conferencing tools. - Sound networking fundamentals for troubleshooting connectivity, Wi-Fi, VPN, DNS, and access issues. - A methodical approach to troubleshooting: you gather information, test systematically, document what you find, and communicate clearly. - Strong written and verbal communication skills, in English. Additional languages are a plus but not required. - High ownership, attention to detail, and an understanding of when to stop and escalate rather than improvising. - Comfortable working on-site and supporting office-based employees directly. NICE TO HAVE - Experience with endpoint-management tools - Familiarity with IT asset-management, ticketing, or knowledge-base systems - Experience supporting employees across multiple offices, countries, or time zones - Exposure to basic security operations, endpoint security, device compliance, or access reviews - Experience using AI tools to improve support workflows, documentation, or repetitive tasks PRACTICALITIES - Location: San Francisco Bay Area - Work mode: Remote, travel within the Bay Area required - Employment type: Full-time and permanent - Pay: $43–51 per hour, depending on experience WHAT'S NEXT We're building fast and this role needs the right person behind it. There's no artificial deadline, but when we find who we're looking for, we move. If this sounds like your next move, apply now. Please submit your application through our Careers page. We don't accept applications sent by email. By submitting this application, you confirm that the information you provide is accurate. We will process your personal data to assess your application for this role, as described in our Candidate Privacy Policy. Keeping your data to consider you for future roles is optional and only applies if you tick the box in the application form.