Operations Associate, RCM Special Projects

About Us: Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others. Your Impact at Grow: At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters. This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place. The Opportunity: We’re looking for a motivated and detail-oriented Operations Associate to join our Insurance Operations team, focused on supporting high-impact revenue cycle projects. In this role, you’ll work closely with cross-functional partners/stakeholders to build and maintain the revenue systems that enable our provider network to thrive. You’ll build, scale, and pressure test the processes that power the revenue collection engine of Grow - Your work will be essential to keeping operations smooth and scalable as we grow. This is a great opportunity if you: - Enjoy digging into problems, figuring out how things work, and solving problems at scale - Feel confident working with teams and stakeholders across the organization to find common ground and push team priorities forward - Are comfortable using tools, spreadsheets, and systems to organize work and improve processes - Want to develop your skills in healthcare operations, tech-enabled workflows, and project coordination - Thrive in collaborative, fast-paced environments As you grow into the role, you’ll gain exposure to multiple parts of the business and take ownership of cross-functional projects. We’re looking for someone eager to learn, grow, and become a go-to resource for the team over time. What You’ll Be Doing: - Support and improve key workflows that keep our operations running smoothly. You'll work closely with Engineering to bring new features to life. Your contributions will directly help us expand access to care across the country. - Dive into data to help us make smart decisions. You'll pull reports, analyze trends, and turn insights into action that supports the Insurance Operations team in driving the best business outcomes. - Track and monitor the health of our operations. You’ll learn how to own key metrics, flag when something’s off, and partner with the team to troubleshoot and improve our processes. - Drive change across teams like Growth, Customer Support, and Technology to make sure our systems stay efficient, scalable, and patient-centered as we grow.   What You’ll Bring: - A Problem Solver. You bring 1–2 years of experience in revenue cycle or healthcare operations, and you enjoy untangling messy problems. You’re confident using tools like Excel, Hex, Looker, or other analytics platforms to spot patterns, analyze trends, and help improve workflows. You’re comfortable applying structured problem-solving approaches and are excited to sharpen that skill set further. - Mission-Driven. You’re motivated by work that makes a real impact. You understand that behind every process we build is a person trying to access care, and you never lose sight of that. You’re eager to contribute to Grow Therapy’s mission of making mental health care more accessible. - Adaptable & Agile. You have at least a year of experience in a startup or similarly fast-paced environment. You’re comfortable when priorities shift, and you can reassess, adjust, and move forward without missing a beat. You view change as an opportunity, not a setback. - A Team Player. You’ve worked on cross-functional projects and know that the best ideas often come from many perspectives. You communicate openly, value feedback (both giving and receiving), are comfortable working with cross-functional partners to align on outcomes/timelines, and contribute to a culture of continuous learning and improvement. - Confident and curious. You’re confident using Excel or Google Sheets, including writing formulas, building pivot tables, and pulling insights from data. Bonus points if you’ve dabbled in SQL, but if not, we’re happy to teach. We care more about your potential than checking every box.   Exemption Status: Exempt The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location. General Information About Working at Grow The information below provides an overview of work arrangements and full-time employee benefits at Grow. Applicability varies by role, employment type, and location; please refer to the job description above for this role’s work arrangement. Work Location & Travel: Hybrid Roles are onsite from a listed Hub location three days per week ( Tuesday, Wednesday, Thursday), unless otherwise specified in the above job description. The hybrid arrangement will include travel 2–3 times per year (e.g., company and department offsites). Remote roles are fully remote within the United States. The remote arrangement will include travel 2–3 times per year (e.g., company and department offsites). Full Time Employee Benefits: - Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage. - Grow for Grow: No cost access to therapy through the Grow platform (available to US employees) - Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future. - Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge - Parental Leave: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend. - Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self care, whether that's therapy, exercise, journaling, time with family, or simply taking a break. - Wellness & Development Stipend: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources. - Commuter Benefits: Pre tax commuter benefits to support teammates working from one of our hub locations. - Home Office & Meals: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub based employees. - Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Use of AI Tools: We use certain AI and automated tools to support recruitment. These tools help our team review applications, organize interviews, detect potential application integrity issues, and maintain interview records; they do not make final hiring decisions. Application Review: Ashby's AI-Assisted Application Review helps review application materials against role-specific criteria and may flag potential fraud or integrity issues for recruiter review. All advancement decisions are made by our human recruiting team after independent review. See Ashby's AI Bias Audit Report https://trust.ashbyhq.com/item/ai-bias-audit-report. Interview Recording: We use BrightHire to record interviews, supporting note-taking and consistency across candidates. Learn more https://help.brighthire.ai/en/articles/4484370-brighthire-for-candidates-faq. Interviews are confidential; you may ask your interviewer to stop recording anytime, or opt out in advance https://app.brighthire.ai/candidate-opt-out/kcrUeiitS5Khw5AcWW_jLg. Choosing not to be recorded will not, by itself, affect your candidacy. AI-Assisted Recruiter Screen: For select roles, BrightHire's AI features may help structure initial recruiter screens and organize interview notes. All responses are reviewed by our recruiting team; no hiring decisions are made by AI alone. State-specific notices: Depending on your location, you may have additional rights. Illinois: If AI analyzes a video interview, we'll provide notice, explain how it works and what it evaluates, and obtain consent beforehand. New York City: Where required, we'll provide at least 10 business days’ notice before using an automated employment decision tool and explain how to request an alternative process. Maryland: We do not use facial recognition to create facial templates during interviews unless required notice and written consent are obtained. Questions, accommodation requests, requests for an alternative selection process, objections to recording, or concerns about AI use? Contact talentops@growtherapy.com. We’re happy to help or offer an alternative way to participate.