Senior Customer Analyst

At Dexory, we're developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, our unique blend of disciplines work in harmony to produce results at pace. From hardware and manufacturing to software, AI and commercial, we're one team – one heart – that beats, learns and grows together. Take your customer analysis out of the dashboard and onto the warehouse floor. As an experienced Senior Customer Analyst you already know how to find the story in customer data: segments, drivers of churn, usage patterns, voice-of-customer signals. Here, you'll pair that with what you see first-hand in live warehouses, then use both to decide which product bets Dexory makes. What you'll do • Get to the "why" behind the numbers. Run contextual inquiry, operator and manager interviews, surveys, card sorts, and prototype and usability tests across every stage of deployment and every persona. • Check site behaviour against behaviour at scale. Combine what you observe on site with Pendo and DexoryView usage data, so no insight rests on one warehouse or one dashboard. • Validate or kill ideas quickly. Pressure-test concepts with A/B tests, prototype tests and interviews, and tell the team whether a bet solves a real problem. • Close the loop after go-live. Log structured operator and site-manager feedback, pass it to the PM, and keep it in the research repository. • Size the opportunity. Support market sizing and competitive mapping for specific themes. • Turn findings into decisions. Write clear, presentation-ready syntheses and share them through Notion and Slack, internally and externally. • Run the insight machinery. Maintain SurveyMonkey dashboards, co-maintain the research insights pipeline, and feed capacity and progress data into the shared operating dashboard. • Shape how we work with AI. Co-design the AI enablement playbook for research, covering workflows, prompts, guardrails, and what stays human-only versus human-in-the-loop. • Give the user a voice. Co-develop UX content with the Lead and Commercial team. What you'll bring • 2-4 years in research, qual/quant insight, or product/bet design • Solid grounding in qualitative and quantitative methods, and the judgement to know which one a question needs • Comfort with ambiguity, from open question through to early product bet • Fluency with tools like Notion, SurveyMonkey, Slack, Pendo and Basecamp • Strong written and verbal synthesis • Field experience in warehouses, logistics, manufacturing, healthcare operations or similar, and comfort on a warehouse floor • UX content skills, including capturing the voice of the user *We value the right attitude, humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture. Benefits Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles: • Performance: High standards, outstanding results, • Impact: Big challenges, bigger results • Commitment: All in, every time • One team: One mission, shared success Joining Dexory isn’t just about having expertise… it’s about embracing uncertainty with purpose. You’ll help define not only our products, but the future of autonomous logistics itself. From day one, you’ll be trusted to push boundaries, take ownership, and deliver breakthrough results. You’ll also receive: You will also receive: • Share options • Private healthcare via Bupa with 24/7 medical helpline • Life insurance • Income protection • Pension: 4+% employee with option to opt into salary exchange, 5% employer • Employee Assistance Programme - mental wellbeing, financial and legal advice/support • 25 holidays per year • Full meals onsite in Wallingford • Fun team events on and offsite, snacks of all kinds in the office AAP/EEO Statement  Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Please note: We are unable to provide relocation or sponsorship for this role.