Jr Account Manager

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. About the Growth Team The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market. Your Impact As a Junior Account Manager at Deliverect, you will support our Growth team in delivering exceptional post-sales support and driving customer success. You'll work with a portfolio of customers under the mentorship of senior Account Managers, gaining hands-on experience in relationship building, account management fundamentals, and commercial thinking. Your role will be instrumental in building strong foundations for long-term customer partnerships while developing the skills needed to manage more complex accounts. You will act as a key point of contact for your assigned accounts, collaborate cross-functionally with Product, Sales, and Support teams, and contribute to our mission of helping customers maximize the value of the Deliverect platform. This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our London or Paris office and 1 day from the comfort of your home. What you will do: • Drive Commercial Growth & Retention (Approx. 40%): Own the full lifecycle of contract renewals, identify upsell and cross-sell opportunities, and drive expansion paths to achieve revenue targets and increase customer lifetime value. • Customer & Internal Advocacy (Approx. 30%): Act as the main point of contact for your customers, gathering requirements and pain points, and serving as the internal advocate by collaborating closely with the Product, Legal, and Finance teams to assess the feasibility and path for customer requests. • Relationship Building & Account Management (Approx. 20%): Build strong, foundational relationships with assigned customers through regular communication and engagement. Learn to understand customer business models, pain points, and success metrics. Support the preparation and execution of quarterly business reviews (QBRs) alongside senior Account Managers. • Cross-Functional Collaboration (Approx. 10%): Act as the point of contact between customers and internal teams (Product, Support, Finance). Gather customer requirements and feedback, relay them internally, and communicate back solutions. Support the execution of customer projects and feature demonstrations. What you will bring: • Essential: • Fluency in English with strong written and verbal communication skills. • Bachelor's degree in Business, Commerce, Marketing, or a related field (or equivalent professional experience). • Excellent interpersonal and relationship-building skills with a genuine interest in customer success. • Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment. • A proactive, curious mindset with enthusiasm for learning about SaaS, food tech, and account management. • Proficiency with CRM tools, spreadsheets, and standard productivity software (Google Workspace, Microsoft Office). • Ability to work both independently and as part of a collaborative team. Nice to have: • Previous customer-facing experience in any capacity (customer service, sales support, business operations). • Familiarity with APIs, integrations, or technical product environments. • Proficiency in German or another European language (French, Spanish, Italian, etc.). • Experience with project management or working with product teams. Join Our Innovative Journey: At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce. What You'll Gain by Joining Us: Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment. Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide. Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions. Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives. Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact. Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are. Our Commitment to Inclusion: We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups. Important Information: 1. Fluency in English is required, with strong written and verbal communication skills being essential. 2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel. 3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process. 4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review. If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com. Ready to shape the future of commerce with us? Explore our opportunities and apply today!