VR Robot Operator and Support Technician

ABOUT TUTOR We believe robots are the biggest lever we have to making the physical world a better, more affordable place. But robots are a rounding error in our society: nearly nine out of ten American factories and warehouses don’t even have a single robot, and robots have yet to make their way into our homes or places of business. Tutor Intelligence is changing that. Tutor is a robotics research and deployment company, building generally capable robot hardware and artificial intelligence to enable robots to go where no robots have gone before. Sonny https://tutorintelligence.com/sonny is a semi-humanoid robot with frontier dexterity approaching the human form. Cassie https://tutorintelligence.com/cassie does back-breaking work, moving boxes, pallets, and bulk goods for businesses from family-owned manufacturers to some of the largest brands in the world. Tutor robots are manufactured at scale and operate as a network, combining the whole fleet’s learned experience to train ever more capable robot artificial intelligence. Founded at MIT and headquartered in Watertown, MA, our team is full stack: we design and manufacture robot hardware, train our own models, work directly with the smallest and largest end-customers, and maintain our fleet across the United States. We’re a team of researchers, engineers, technicians, operators, and sellers who love building things and solving hard problems. Our mission is grand: robots everywhere, for the common good, raising the standard of living across North America, and then the world. The Role - We are seeking a focused and reliable VR Robot Operator to remotely control robotic systems using a virtual reality headset and handheld controllers. The operator will complete structured pick-and-place objectives by identifying, picking up, moving, and accurately placing specified items. The operator’s movements contribute to improvements in robot performance and learning. Actions must therefore be deliberate, efficient, consistent, and precise. Operators are expected to follow each objective as written, maintain a steady operating pace, and minimize hesitation, unnecessary movement, and repeated attempts while prioritizing safety. The operator will also monitor robot performance, respond to operational issues, and provide first-line technical support using approved procedures. This role requires strong spatial awareness, attention to detail, disciplined troubleshooting, and clear communication with customers and internal technical teams. Requirements - - Able to use a VR headset and handheld controllers safely and effectively for scheduled operating periods, with reasonable accommodation where applicable. - Strong hand-eye coordination, spatial awareness, and attention to detail. - Able to perform controlled and precise movements at a consistent pace. - Able to understand detailed instructions and complete objectives as assigned. - Comfortable performing repetitive pick-and-place tasks while maintaining accuracy and focus. - Clear written and verbal communication skills. - Able to interpret system alerts, document technical problems, and follow troubleshooting and escalation procedures. - Dependable and able to maintain attention during continuous or repetitive operations. Available to work assigned shifts based on operational coverage requirements. Nice to Have - - Experience with VR systems, robotics, gaming controls, simulation software, or remote equipment operation. - Experience in technical support, robotic operations, industrial operations, hardware testing, or quality assurance. - Familiarity with ticketing systems, technical documentation, and structured troubleshooting processes. What success looks like - - Safe and consistent robot operation. - Accurate completion of assigned objectives. - Efficient completion of pick-and-place tasks. - Smooth, deliberate, and controlled robot movements. - Low frequency of unnecessary movements, hesitation, and repeated attempts. - Compliance with task instructions and operating procedures. - Robot availability and continuity of operations. - Timely response to operational issues. - Complete and useful troubleshooting and escalation information. - Accurate operational and support records. WHY TUTOR? Whether you’re designing robots, closing deals, running deployments, or creating the processes that help us scale, your work doesn’t sit on a shelf. It shows up on real production floors, making physical work safer and more affordable. Our team of 160+ is driven by curiosity and a genuine love of building. Everyone here takes real ownership, learns fast, and holds a high bar while having each other’s backs. If you love hard problems and creating things that didn’t exist before, you’ll fit right in. BENEFITS We take care of our team so they can do their best work. At Tutor, you’ll get: - Fully employer-covered health insurance, so you’re protected without the premium. - A managed 401(k) to help you plan for the future. - Generous time off: unlimited PTO and all federal holidays off for full-time salaried employees, and 16+ days of accrued paid time off plus 1.5x pay on federal holidays for hourly employees. - Regular in-office meals and team social events throughout the year. As Tutor grows, so will our benefits. We’re continuing to invest in ways to support our team at work and beyond. Tutor Intelligence is an equal opportunity employer and welcomes applicants from all backgrounds.