Manager, Strategic Planning

About Us: Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others. At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters. This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place. We're looking for a Manager, Strategic Planning to join our Business Operations team and own the systems and rhythms that enable Grow to plan and operate effectively as we scale. This is not a generalist BizOps role; it is focused specifically on the infrastructure that allows our leaders and teams to make good decisions, stay aligned, and execute with clarity. You will design, build, and run these processes end to end, from the Biweekly Business Review and OKR planning cycles to executive meetings, offsites, Town Halls, and internal communications. You will: - Own and continuously improve Grow's core operating rhythms -- including the Biweekly Business Review, OKR planning cycles, executive meeting cadences, and Town Halls -- ensuring they run with consistency, quality, and increasing efficiency over time. - Design and facilitate executive offsites end to end: structure, pre-work, logistics, facilitation support, and post-offsite documentation and follow-through. - Manage OKR planning cycles from kickoff to completion: build the framework, own the timeline, facilitate cross-functional working sessions, and maintain the system of record. - Serve as the primary operational counterpart to Chiefs of Staff across Grow's functions, coordinating on cross-functional planning processes and company-wide initiatives. - Leverage AI tools to improve the efficiency and quality of operating processes -- from automating coordination workflows to streamlining how information flows across the organization. You’ll be a good fit if you are: - An Operator with Ownership Depth: You have 5 to 7 years of experience in business operations, strategic operations, or a chief of staff function, ideally at a high-growth tech or healthcare company. You have personally built and run recurring operating processes -- not just supported them -- and you can speak to every decision you made and why. - A Systems Thinker: You do not just run processes -- you think about why they exist and whether they are working. You can diagnose operational breakdowns, propose fixes, and implement them with limited oversight. You have strong intuitions about how planning, communication, and decision-making infrastructure should work at a scaling company. - A Strong Project Manager: You can build a project plan, manage complex timelines, coordinate across senior stakeholders, and ensure execution without losing sight of the objectives. Details do not fall through the cracks on your watch. - Comfortable with the Full Range of the Work: This role combines strategic process design with hands-on execution, including scheduling, logistics, and note-taking for executive meetings. You see both as part of the same job and do not minimize for the execution side. - A Senior Communicator: You are equally comfortable designing a facilitation agenda for an executive offsite and drafting a company-wide communication. You can influence without authority, manage up effectively, and hold senior stakeholders to process expectations without being deferential or avoidant. - AI-Forward: You actively use AI tools to improve your own productivity and the quality of the processes you run -- from automating coordination workflows to accelerating how information is synthesized and distributed. You see AI as a force multiplier and bring that mindset to everything you build. - Mission-Driven: You're here to change the world, and you connect your work back to the importance of the Grow Therapy mission. Employment Type: Full Time, Exempt Base Compensation: The base compensation range for this position is $144,000–$168,000 USD Annually This is a hybrid role with the expectation to work onsite from our NYC, hub location three days per week (Tuesday, Wednesday, and Thursday) and travel 2–3 times per year (e.g., company and department offsites). The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location. Full Time Employee Benefits: - Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage. - Grow for Grow: No cost access to therapy through the Grow platform (available to US employees) - Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future. - Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge - Parental Leave: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend. - Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self care, whether that's therapy, exercise, journaling, time with family, or simply taking a break. - Wellness & Development Stipend: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources. - Commuter Benefits: Pre tax commuter benefits to support teammates working from one of our hub locations. - Home Office & Meals: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub based employees. - Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Use of AI Tools: We use certain AI and automated tools to support recruitment. These tools help our team review applications, organize interviews, detect potential application integrity issues, and maintain interview records; they do not make final hiring decisions. Application Review: Ashby's AI-Assisted Application Review helps review application materials against role-specific criteria and may flag potential fraud or integrity issues for recruiter review. All advancement decisions are made by our human recruiting team after independent review. See Ashby's AI Bias Audit Report https://trust.ashbyhq.com/item/ai-bias-audit-report. Interview Recording: We use BrightHire to record interviews, supporting note-taking and consistency across candidates. Learn more https://help.brighthire.ai/en/articles/4484370-brighthire-for-candidates-faq. Interviews are confidential; you may ask your interviewer to stop recording anytime, or opt out in advance https://app.brighthire.ai/candidate-opt-out/kcrUeiitS5Khw5AcWW_jLg. Choosing not to be recorded will not, by itself, affect your candidacy. AI-Assisted Recruiter Screen: For select roles, BrightHire's AI features may help structure initial recruiter screens and organize interview notes. All responses are reviewed by our recruiting team; no hiring decisions are made by AI alone. State-specific notices: Depending on your location, you may have additional rights. Illinois: If AI analyzes a video interview, we'll provide notice, explain how it works and what it evaluates, and obtain consent beforehand. New York City: Where required, we'll provide at least 10 business days’ notice before using an automated employment decision tool and explain how to request an alternative process. Maryland: We do not use facial recognition to create facial templates during interviews unless required notice and written consent are obtained. Questions, accommodation requests, requests for an alternative selection process, objections to recording, or concerns about AI use? Contact talentops@growtherapy.com. We’re happy to help or offer an alternative way to participate.