Go-to-Market Strategist (CSM)

About the Role We're looking for a customer-centric, commercially minded Go-to-Market Strategist to help customers maximize value from Alta while driving adoption, retention, and growth. Acting as a strategic advisor who helps customers achieve business outcomes and scale their use of AI. Responsibilities Customer Strategy & Growth • Manage a portfolio of SMB,mid-market, and enterprise customers across onboarding, adoption, expansion, and renewal • Lead customer engagements including onboarding, business reviews, enablement sessions, and strategic planning discussions • Develop success plans aligned with customer goals and business outcomes • Identify opportunities for adoption, expansion, and workflow optimization • Partner with Sales on renewals and growth opportunities Customer Insights & Retention • Monitor customer health, usage, and engagement trends to proactively identify risks and opportunities • Build action plans to improve adoption, satisfaction, and retention • Translate customer feedback and business needs into actionable recommendations Cross-Functional Collaboration • Work closely with Sales, Product, and AI Engineer teams to align customer needs with business priorities • Act as the voice of the customer internally, helping shape product direction and go-to-market strategies • Partner across teams to deliver exceptional customer experiences and outcomes Product Expertise & Enablement • Develop deep expertise in Alta's AI platform and integrations • Guide customers on best practices, implementation, and change management • Champion new features and product initiatives with customers • Contribute to scalable resources, playbooks, and customer education materials What You Bring Required • 2+ years of experience in Customer Success, Account Management, Strategic Consulting, GTM, or SaaS-related roles • Strong communication and stakeholder management skills, including executive-level engagement • Experience leading customer onboarding, adoption, and growth initiatives • Ability to work cross-functionally with Sales, Product, and Engineering teams • Strategic, analytical, and customer-focused mindset • Comfortable with CRM systems, AI tools, and modern SaaS technology • Availability to support US customers during core business hours Nice to Have • Experience in startups or SaaS companies or SDR role • Background in Customer Success, RevOps, sales enablement, or consulting • Familiarity with Salesforce, HubSpot, or similar GTM tools • Passion for AI, automation, and emerging technologies • Spanish, Portuguese, French or additional language proficiency What Success Looks Like • Customers achieve measurable business outcomes with Alta • High adoption, retention, and expansion across your portfolio • Strong executive relationships and customer advocacy • Customer insights influence product and GTM strategy • Effective collaboration across Sales, Product, and AI Engineer teams The annual base salary range for this role is $65,000–$100,000 USD. Final compensation will be determined based on factors including experience, skills, qualifications, and location.