Legal Operations & Compliance Lead

WHO WE ARE Video is 90% of the world's data. Most of it is invisible to machines. TwelveLabs builds the intelligence layer to change that. Our multimodal AI models understand video the way humans do — across sight, sound, and motion — and power production-scale AI workloads across media, entertainment, sports, security, and government. We have raised more than $210 million from NEA, Radical Ventures, Amazon, NVIDIA, Snowflake, Databricks, Index Ventures, NAVER Ventures, Korea Investment Partners, Quadrille Capital, Red Bull Ventures, and AI pioneers including Fei-Fei Li, Silvio Savarese, and Alexandr Wang. We are a global company, headquartered in San Francisco with offices in Seoul, New York, and London, and employees around the world. We believe the differences in our cultural, educational, and life experiences make our products stronger. Building technology that understands the world in all its complexity requires people who see it from every angle. We are looking for individuals who are driven by hard problems and want their work to matter. Come build it with us! ABOUT THE ROLE Twelve Labs is hiring a Legal Operations & Compliance Manager to build and run the operational backbone of our Legal function. You'll own the systems, processes, and records that let a small Legal team support a fast-growing global business, spanning contract operations, corporate governance administration, outside-counsel management, IP portfolio coordination, compliance-program administration, and legal technology. Candidates must be able to travel up to 10% of the time annually to attend conferences, off-site meetings, and other business-related events as required by the role. This role may require participation in on-site interviews and/or completion of in-person onboarding processes. IN THIS ROLE, YOU WILL - Own Legal intake, triage, matter tracking, workflow administration, and status reporting. - Identify opportunities to replace repetitive manual work with standardized workflows, self-service tools, or automation. - Serve as the operational owner of the existing CLM and lead requirements gathering for future legal technology. - Maintain corporate records, governance calendars, and support board/committee meetings, filings, and entity administration. - Maintain a consolidated compliance calendar covering policies, training, audits, certifications, filings, assessments, and recurring reviews. - Coordinate compliance projects across Legal, Security, Engineering, Product, Finance, People, and other operational owners. - Support the legal and administrative components of SOC 2, CMMC, privacy, accessibility, AI governance, and similar initiatives. - Maintain policy inventories, review cycles, approval records, version histories, and employee acknowledgments. - Maintain Legal playbooks, standard operating procedures, decision trees, training materials, precedents, and internal guidance. - Coordinate cross-functional Legal projects and ensure that decisions, owners, deadlines, and follow-up actions are documented. - Serve as a responsive point of contact for questions regarding Legal processes, intake, contract status, signatures, records, and documentation. - Train employees on Legal systems and workflows. YOU MAY BE A GOOD FIT IF YOU HAVE - 5+ years in legal operations, senior paralegal, corporate governance, contract operations, or compliance operations, ideally in-house at a tech/software/AI company. - A track record of designing and owning processes, not just administering existing ones. - Experience with a CLM or matter-management system, contract repositories/metadata/renewals, and corporate governance recordkeeping. - Experience tracking outside-counsel budgets, invoices, or matter data. - Strong project management across functions, high attention to detail, and good judgment on when to escalate to an attorney. - Comfort with confidential and privileged information, and the ability to work autonomously while keeping Legal leadership informed. PREFERRED QUALIFICATIONS - Paralegal certificate, project management credential, or legal-ops certification. - Experience with SpotDraft, Ironclad, DocuSign, HubSpot, Carta, or similar applications. - Experience supporting privacy, security, AI, or accessibility compliance programs (SOC 2, CMMC, GDPR). - Experience supporting an international business or a venture-backed Series B/C company. BENEFITS AND PERKS 🤝 An open and inclusive culture and work environment 🚀 Work closely with a collaborative, mission-driven team on cutting-edge AI technology 🏥 Full health, dental, and vision benefits 🌴 Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years 💪 Monthly wellness stipend 📚 Annual Learning & Development stipend to invest in your growth 💼 Global offices in San Francisco and Seoul, and coworking office memberships for remote team members 🛂 VISA support where applicable 🚆 Transportation stipend (SF onsite only) 🍲 Daily lunch & dinner provided (SF onsite only)