Sr. Business Operations & Network Optimization Manager

About the Company: Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness. Job Summary: Octave is looking for a Sr. Business Operations Manager & Network Optimization to lead the analytical and strategic work behind Octave’s provider network. This role will determine where we need supply, identify how to improve provider utilization and retention, and evaluate the network and growth investments that will expand access and strengthen performance across markets, payer panels, and service lines. You will serve as a strategic partner to leaders across Operations, Clinical, Growth, Finance, Product, and Data. You will turn complex questions into clear insights and recommendations, then work across teams to translate those recommendations into measurable results. The ideal candidate is a highly analytical and pragmatic operator who is comfortable moving between detailed data, executive-level recommendations, and cross-functional execution. You bring clarity to ambiguity, communicate crisply, and focus the organization on the highest-impact opportunities. Duties & Responsibilities: Provider network strategy • Assess and monitor provider supply relative to client demand across markets, specialties, payer panels, and care modalities. • Provide data-driven hiring targets and market priorities to Talent Acquisition and Clinical Operations. • Analyze available slot supply, access gaps, and provider capacity, including the operational and revenue implications of identified gaps. • Develop models and frameworks to project provider capacity needs based on client behavior, utilization patterns, and market trends. • Recommend network expansion or contraction, panel participation, and other actions that improve access and network performance. Clinical operations and provider performance • Partner with Clinical Operations on initiatives that improve provider utilization, retention, engagement, and performance. • Lead provider segmentation strategy and translate provider NPS, experience, and performance insights into differentiated actions. • Monitor key provider and network KPIs, investigate root causes, and recommend improvements with measurable impact. • Identify and advance Product and operational levers that improve provider discovery and utilization, including ranking, slot recovery, and provider-facing workflows. • Lead focused initiatives from analysis through implementation and handoff, ensuring clear ownership and sustained results. Reporting and strategic support • Build trusted reporting, dashboards, and recurring reviews on provider supply, demand, utilization, retention, and network performance. • Prepare concise executive and board-grade materials that clarify trends, implications, tradeoffs, and recommended actions for executive leaders to present. • Provide provider and clinical-operations insights that inform Product priorities and requirements. • Respond to ad hoc analysis requests from executives and external partners with accuracy and urgency. • Support select strategic planning and due-diligence efforts related to the provider network and clinical operations. Education & Experience: • 7+ years of experience in management consulting, business operations, strategy and operations, analytics, or a comparable field. Familiarity with healthcare compliance and data privacy regulations is a plus. • A track record of structuring ambiguous problems, analyzing complex data, and translating findings into practical recommendations and measurable results. • Strong quantitative and financial acumen, including advanced Excel or Google Sheets modeling and experience with business cases, forecasting, or performance analysis. • Experience leading cross-functional initiatives and influencing stakeholders without direct authority. • Exceptional organization and follow-through, with the ability to manage multiple priorities in a dynamic environment. • Crisp written and verbal communication, including executive presentations that clarify insights, tradeoffs, and recommended actions. • High agency, curiosity, and a willingness to move between strategy and hands-on execution. Octave's Company Values: The below values drive our day-to-day operations. • We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves. • People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen. • No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better. • Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger. • Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow. • Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them. • There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level. Physical Requirements: • Prolonged periods sitting at a desk and working on a computer. • Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. • Must be able to observe and communicate information on company provided laptop. • Move up to 10 pounds on occasion. • Must be eligible to work in the United States without sponsorship now or in the future. Compensation, Equity & Incentives: Base Salary Range Octave is committed to pay equity and transparency. Our salary ranges are determined by role, level, and location/ zone. Final pay within the posted range will be decided based on a combination of job-related factors, including education, training, experience, and market demands. • Geo 1 (All other states & D.C.): $142,000 – $163,600 • Geo 2 (CO, HI, MD, RI): $156,900 – $168,400 • Geo 3 (AK, CA, CT, MA, NJ, NY, WA): $164,000 – $176,000 Variable Compensation & Equity • Performance Bonus: This role is not currently eligible for bonus incentives. • Equity Awards: This role is eligible to participate in Octave’s equity program via Stock Options, subject to the terms of the applicable Equity Incentive Plan. • Remote Work Stipend: New full-time employees receive a $300 equipment reimbursement to support a home office setup. • Internet & Phone Reimbursement: Full-time employees are eligible for a monthly reimbursement of up to $75 for internet and cell phone related expenses. Octave is committed to pay equity and transparency. Octave will not discharge or in any other manner coerce, intimidate, threaten, discriminate or retaliate against employees or applicants because they have: (i) inquired about, discussed, compared, or disclosed their own wages, benefits, or other compensation, or the wages, benefits, or other compensation of another employee or applicant; (ii) asked Octave to provide a reason for the employee's wages or lack of opportunity for advancement; or (iii) aided or encouraged others in exercising their rights to discuss wages, compensation, or benefits, or to seek pay equity. However, except as otherwise provided by law, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) in compliance with the company's legal duty to furnish information under applicable law . Comprehensive Benefits: At Octave, we believe in supporting the "human being first". Here’s a snapshot of the benefits available to eligible employees: • Health & Wellness: Choose what works best for you with one High Deductible Health Plan (HDHP) and two PPO medical plan options, plus comprehensive Dental and Vision coverage. • Medical Support: Enjoy access to a company-sponsored membership with One Medical for convenient, modern care. • Retirement: Plan for your future with a 401(k) that offers both traditional and Roth options. • Paid Time Off: Time to recharge matters. Take advantage of a generous time off policy, up to 15 paid company holidays, and accrued sick time. • Financial Protection: We’ve got you covered with company-paid Life, AD&D, and Disability insurance, plus optional extras like Pet, Legal, and Worksite plans (Critical Illness, Hospital Indemnity, and Accident). • Parental Leave (Bonding Time): Growing your family? Full-time employees can take paid bonding leave after 6 months, whether it’s a new baby, adoption, or foster placement. Time off increases with tenure. • Growth: Keep learning and leveling up with professional development reimbursement for role-related growth opportunities. How We Use Technology in Hiring: As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Application Instructions: Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.