Account Manager - Western Canada

ABOUT SLIDE Slide is a modern, security-first Business Continuity & Disaster Recovery (BCDR) company built exclusively for Managed Service Providers. Founded by Austin McChord (Datto Founder & former CEO) and Michael Fass (former Datto General Counsel & Chief People Officer), Slide is led by a team of industry veterans with deep expertise in backup, disaster recovery, and cybersecurity. Built from scratch, from a clean-room code base, free from legacy technical debt, to deliver the MSP-centric backup and recovery platform of the future. By focusing on security, performance, and simplicity, Slide provides a powerful, cost-effective, and easy-to-use solution that ensures MSPs can protect their clients’ data without the constraints of outdated technology and restrictive pricing models. ABOUT THE JOB Location: Remote, Canada. This role covers our Western Canadian territory; candidates based in British Columbia or Alberta are preferred. As an Account Manager and “Farmer” at Slide, you'll own relationships with a portfolio of existing MSP partners in your territory. From onboarding through renewal, you'll help partners get the most value from Slide, grow their BCDR business with us, and expand the partnership over time. You'll be the trusted, go-to contact for your partners: the person they reach out to with a question, an opportunity, or a problem. You'll build strong relationships, understand their businesses deeply, and work closely with teams across Slide to drive retention, expansion, and an excellent partner experience. We are looking for someone who embodies our values of empathy, teamwork, getting stuff done, openness, doing the right thing, and doing their life's work. RESPONSIBILITIES - Build and maintain strong relationships with a portfolio of existing MSP partners, serving as their primary point of contact at Slide. - Manage onboarding calls with newly signed partners, working with the Sales Representative who closed the deal to ensure a smooth handoff and a fast path to their first deployments. - Develop a deep understanding of each partner's business, client base, and growth goals, and build account plans to match. - Drive retention and expansion by increasing adoption across each partner's client base, helping them move remaining clients from other BCDR solutions, and identifying new ways to grow the partnership. - Conduct regular partner check-ins and business reviews to understand performance, priorities, and opportunities. - Manage renewals, hardware upgrades and refreshes, quoting, and commercial conversations within your accounts. - Respond promptly to partner requests and inquiries routed to you, and own them through resolution. - Spot early signs of account risk and act proactively to protect the relationship. - Partner with Sales Engineering, Support, Partner Success, and other internal teams to resolve issues and deliver a strong partner experience. - Maintain accurate account information, opportunities, and forecasts in HubSpot, and present your growth pipeline in weekly reviews. - Track account performance, retention, expansion, and other key metrics in HubSpot. - Represent Slide at partner events, conferences, and industry gatherings. - Stay informed on Slide's products, the MSP market, and the broader competitive landscape. WHAT WE'RE LOOKING FOR - 3+ years in B2B account management, channel account management, or sales in the MSP or IT channel. - A proven track record of retaining and growing a book of business against revenue targets. - Understanding of Business Continuity & Disaster Recovery (BCDR), backup, or cybersecurity concepts is a plus. - Excellent communication and interpersonal skills, with the ability to build rapport and trust with MSP owners and technical teams. - Strong negotiation and closing abilities. - Excellent time management and organizational skills. You can manage a large portfolio of partners without letting anything slip. - Proficiency in CRM software (HubSpot preferred). - Analytical and problem-solving skills, with comfort using data to spot risk and opportunity. - Self-motivated and results-oriented. - Ability to work independently and as part of a team. - Uses AI and modern sales tools to improve account research, partner communication, and productivity. - Willingness to travel for partner meetings, events, and conferences. BENEFITS - Comprehensive health, dental, and vision coverage. - Paid Time Off: Generous paid time off and holiday schedule. - Professional Development: Opportunities for training and professional growth. - The opportunity to do your life's work in a dynamic and creative environment with like-minded individuals.