HR Generalist

ABOUT US Reframe Systems is a Physical AI and robotics company on a mission to make high-performance housing attainable and abundant in the communities where people want to live. Through our vertically integrated delivery model and highly automated microfactories, we deliver climate-resilient homes and buildings with greater speed and predictability than traditional construction. Our volumetric modular buildings are produced in our Andover, MA microfactory, with a growing pipeline across North America and a new microfactory on the way. We are building a system that balances repeatability with site-responsive design, enabling homes adaptable to each site, community, and customer need. Our cross-disciplinary team brings together architecture, robotics, design engineering, software, factory operations, and field delivery to change how housing gets delivered. We’re reimagining the future of housing through a smarter and more sustainable system that empowers people to live better. Come build it with us. THE ROLE This is a hands-on HR role for someone who loves being close to the work. You'll be the day-to-day HR presence for our production team: on the floor, easy to find, and the person who makes sure things get done right. You'll run onboarding for a fast-growing hourly workforce, keep our records and compliance tight, and be a trusted first stop for employees and frontline managers. This role is right for someone who takes initiative, sweats the details, and wants to grow fast in a company that's scaling. You'll report to the Head of People, who will mentor you directly, and you'll work closely with factory operations leadership every day. WHAT YOU'LL DO FACTORY PEOPLE SUPPORT - Be the go-to HR contact for factory employees and frontline managers, visible and approachable on the floor - Serve as a first point of contact for employee questions and concerns, and escalate employee relations issues to the Head of People - Help with investigations and document employee relations matters accurately and on time - Help prepare documentation for performance improvement plans and disciplinary actions - Keep factory ops leadership up to date on headcount, schedules, and staffing needs ONBOARDING & TALENT - Run end-to-end onboarding for 4–6 new hires per month, and more as we ramp: offer paperwork, Day 1 logistics, orientation, and safety training coordination - Create and maintain onboarding materials and checklists for production roles - Coordinate with recruiting vendors to schedule interviews and keep candidates moving - Track early attrition and new-hire feedback, and share what you notice - Support internal moves and promotions for factory employees COMPLIANCE & RECORDKEEPING - Keep I-9s, personnel files, and hourly employee records accurate and audit-ready - Help make sure we follow break, meal period, overtime, and wage and hour rules - Maintain the OSHA 300 log and support incident reporting with our safety and ops teams - Coordinate workers' compensation claims and return-to-work paperwork - Run regular file and process audits, and follow through on closing any gaps - Keep Rippling data clean and current WHAT WE'RE LOOKING FOR - 2–5 years of HR, recruiting, or people operations experience. Experience with hourly, manufacturing, construction, warehouse, or other frontline workforces is a big plus - Very organized and detail-oriented: you catch the missing signature before anyone else does - Takes initiative and follows through without needing to be chased - Comfortable on a factory floor and at ease with people in every role - Familiarity with I-9s, wage and hour basics, or OSHA recordkeeping, or a strong interest in learning them - HRIS experience (Rippling a plus) - Bilingual English/Spanish strongly preferred - Optional: an HR certification (aPHR, SHRM-CP) or coursework WHAT TO EXPECT Reframe is building something real, in a physical space, with a workforce that is growing fast. The people function here is not administrative overhead — it's operational infrastructure. You'll have real ownership, real visibility, and real impact from day one. Reframe Systems is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. If you believe you have the skills to thrive in this role, we encourage you to apply—even if you don't meet 100% of the listed requirements. At this time, we are only considering candidates who are authorized to work in the U.S. without the need for current or future visa sponsorship.