Financial Operations Manager, APAC

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.   ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.   FINANCIAL OPERATIONS MANAGER, APAC Reporting to the Senior Manager, Financial Operations, this role will lead Financial Operations for APAC and play a critical role in scaling Airwallex’s global FinOps function. This is a people-manager role and based in Malaysia. You will lead a sizeable APAC-based team and be responsible for strengthening team structure, clarifying ownership, building team leads over time, and improving execution across core Financial Operations workflows. You will work closely with cross-functional partners including CS Ops, Product, Engineering and Finance to ensure smooth and scalable execution of the customer transaction lifecycle. This is a hands-on leadership role for someone who combines strong people management, deep payments or banking operations experience, and a data-driven mindset. The right candidate will be comfortable leading through change, improving controls and service quality, and using automation and AI tools to modernize operations. WHAT YOU’LL BE DOING - Lead and develop the APAC Financial Operations team, building clear ownership, a strong management rhythm, and a scalable team structure. - Own end-to-end execution across key Financial Operations workflows, including transaction lifecycle monitoring, payment operations, exception handling, and operational escalations. - Support safeguarding and day-to-day fund operations across multiple Airwallex entities, including deposit, payout, adjustment, and operational fund-risk controls. - Drive operational excellence through stronger controls, service levels, quality assurance, and performance management across APAC Financial Operations. - Partner with Product and Engineering to reduce manual work, improve tooling, and deliver automation that improves scale, efficiency, and risk management. - Lead and build data-driven metrics, dashboards, SOPs, and training materials to improve decision-making, reduce key-person risk, and strengthen business continuity. WHAT YOU’LL BRING - Bachelor’s degree or above, with typically 5-7 years of experience in fintech, payments, banking operations, treasury operations, financial operations, or a closely related domain. - Proven people-management experience is required, ideally with at least 2+ years leading operations teams in a fast-paced fintech, banking, or operations environment. - Strong understanding of payment operations, transaction lifecycle management, exception handling, reconciliation, safeguarding, liquidity flows, and related operational controls. - Demonstrated ability to build team structure, identify team leads, and improve ownership, succession planning, and business continuity. - Strong stakeholder management, communication, and problem-solving skills, with the ability to work cross-functionally in a fast-changing environment. - Strong data capability is required, including SQL; experience with Python, AI tools, and visualization or workflow tooling is a plus. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.