Assistant Relationship Manager, Enterprise

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 676,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.   ABOUT THE TEAM The Enterprise team at Airwallex partners with some of the most ambitious and complex businesses in the market. We work closely with customers to understand their commercial goals, operational workflows, and growth ambitions, then help them unlock more value from the Airwallex platform. This role will sit within our Hong Kong Enterprise team, with a strong focus on Payment Acceptance and Point of Sale use cases. You will work with customers across onboarding, adoption, growth, and ongoing account development, while partnering cross-functionally with Sales, Product, Operations, Strategy, and other internal teams to deliver strong customer outcomes. ABOUT THE ROLE We are looking for an Account Manager to support and grow a portfolio of Enterprise customers in Hong Kong. This is a post-sales commercial role for someone who enjoys building strong relationships, driving product adoption, and identifying growth opportunities within existing accounts. You will help customers maximise the value they get from Airwallex, especially across Payment Acceptance and POS-related use cases, while acting as a trusted partner through ongoing business needs, operational challenges, and expansion opportunities. This role is well suited to someone with 5+ years of experience in account management, customer success, partnerships, or a related client-facing commercial role within fintech, payments, SaaS, or technology. WHAT YOU’LL DO - Manage and grow a portfolio of Enterprise customers in Hong Kong, building strong long-term relationships with key stakeholders - Drive adoption and ongoing usage of Airwallex products, with particular focus on Payment Acceptance and POS solutions - Understand each customer’s business model, payment flows, operational setup, and growth priorities to identify opportunities for deeper product utilisation - Partner with customers through onboarding, implementation, go-live, and post-launch optimisation - Identify upsell, cross-sell, and expansion opportunities across the Airwallex product suite - Monitor account health, usage trends, and commercial performance to proactively address risks and unlock growth - Act as the voice of the customer internally, sharing structured feedback with Product, Operations, and other teams to improve customer experience - Coordinate cross-functional support for customer issues, escalations, and strategic initiatives - Build trusted relationships with both business and operational stakeholders across customer organisations - Maintain strong account discipline through portfolio reviews, pipeline tracking, forecasting, and regular business reporting WHAT SUCCESS LOOKS LIKE - Strong adoption and sustained usage of Payment Acceptance and POS solutions across your customer portfolio - High levels of customer engagement, satisfaction, and retention within assigned Enterprise accounts - Consistent identification and conversion of expansion opportunities - Clear account plans, healthy portfolio management, and strong commercial visibility across your book of business - Effective cross-functional collaboration that helps resolve customer issues and improves overall customer outcomes - Credibility with customers as a trusted commercial partner who understands their business and helps them grow WHAT YOU’LL BRING - 2+ years of experience in account management, customer success, business development, partnerships, or another customer-facing commercial role - Experience working with B2B customers in fintech, payments, SaaS, e-commerce, or a high-growth technology environment - Good understanding of payment products, acquiring, payment acceptance, POS, or adjacent commerce solutions is highly preferred - Strong relationship management skills and confidence working with multiple stakeholders across customer organisations - Commercial acumen and the ability to balance customer value, retention, and growth outcomes - Strong problem-solving ability, with a practical and proactive approach to customer needs and issue resolution - Ability to manage multiple accounts, priorities, and internal stakeholders in a fast-paced environment - Strong verbal and written communication skills in English and Chinese (Cantonese & Mandarin) - High ownership, attention to detail, and willingness to learn - Experience using Salesforce or similar CRM tools is a plus WHY JOIN US This is an opportunity to join a high-growth global fintech and play an important role in scaling our Enterprise business in Hong Kong. You will work with sophisticated customers, meaningful products, and cross-functional teams across the business, while building deep expertise in payment acceptance and commerce use cases. If you enjoy solving customer problems, growing strategic accounts, and helping businesses get more value from technology, we’d love to hear from you. #HongKong APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.