Customer Advocacy Marketing Manager

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Role: The Customer Advocacy Marketing Manager owns both the strategy and scaled production of customer proof-point content: case studies, customer quotes and testimonials, logo usage and compliance, and the customer reviews program (G2, Gartner Peer Insights, TrustRadius). This role also owns the Customer Awards program, on-site customer content capture (video/filming) at flagship events, and the review-platform vendor relationships and budget. The ideal candidate can set a proof-point content roadmap and prioritize it against business impact, not just execute a queue — while also running a high-volume content operation end-to-end, from sourcing through legal and customer approval. This role partners closely with our Senior Manager who owns high-touch programs like our CAB, Executive Sponsorship, RKO, and customer community. Who You Are: • 5+ years of experience in customer marketing, content marketing, or marketing operations, with demonstrated ownership of both strategy and execution. • Proven track record of setting a content roadmap and prioritizing initiatives against business impact, not just delivering against an intake queue. • Proven track record of owning content projects end-to-end, including legal/compliance coordination. • Experience owning vendor relationships and budget, ideally for review-generation or reference platforms. • Strong written communication skills and an eye for turning customer insight into compelling assets. • Experience with CRM systems (e.g., Salesforce) and content intelligence tools (e.g., Peerbound, Gong) preferred. • Comfortable managing on-site logistics for large customer-facing events. What You’ll Do: Strategy & Prioritization • Define the annual case study and proof-point content roadmap in partnership with Product Marketing, aligned to revenue and pipeline priorities. • Determine which customer stories, quotes, and proof points to pursue based on expected pipeline, bookings, and adoption impact, rather than a first-in-first-out intake queue. Content Production • Own the scaled creation and end-to-end delivery of customer content — quotes, testimonials, and case studies — from sourcing through legal and customer approval. • Use tools like Peerbound to transform customer insights from Gong calls into approved, actionable content at scale. • Own the creation and promotion of customer spotlights. • Manage updates to existing case studies and customer stories as messaging and strategy evolve. Customer Reviews & Platform Ownership • Own the customer reference database and the review-generation program across platforms including G2, Gartner Peer Insights, and TrustRadius. • Own vendor relationships and budget for review platforms, including contract renewals and spend decisions. Logo Management • Own the end-to-end process for customer logo usage, ensuring adherence to contract terms and legal/brand compliance. Customer Awards Program • Own the customer awards program on a recurring annual cadence: nominee sourcing, winner selection coordination, winner notification, awards production, and integration into the event schedule. Event Content Capture • Own on-site video filming and customer engagement logistics at flagship events, including building the customer filming schedule and securing signed participation agreements ahead of the event. Workflow & Operations • Own and continuously refine the end-to-end content workflow, from intake to publication. • Project manage creation, review, and approval processes for all customer proof-point assets. Reporting & Analysis • Track and report on the performance and business impact of proof-point content (pipeline, bookings, adoption influence). • Deliver regular reporting to stakeholders and feed the consolidated advocacy narrative owned by the Advocacy Programs Senior Manager. Stakeholder Communication • • Maintain proactive communication with Sales, CS, Product Marketing, and Legal. • Serve as the point of contact and escalation path for each owned initiative; surface project risks before they affect a deadline. For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range $90,000—$124,000 USD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: • AlphaSense never asks candidates to pay for job applications, equipment, or training. • All official communications will come from an @alpha-sense.com email address. • If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.