IT Solutions Engineer

BUILD SOMETHING MONUMENTAL FOR HEALTHCARE! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you! ABOUT THE ROLE Help make Tandem work reliably in the IT environments where clinicians use it. As our IT Solutions Engineer, you’ll combine hands-on technical investigation with customer ownership, working directly with hospital and clinic IT teams and the engineers who build our product. Your remit spans Tandem’s products: app deployment, virtual desktops, browsers, integrations, sign-in and audio setups. When something goes wrong, the cause can sit anywhere between our product, a device and the customer’s IT environment. You’ll bring the right people together, find the cause and stay with the issue until the fix works for the customer. You’ll be the one clear technical owner for customer IT teams from first report to resolution, while the relevant engineering team owns the product fix and you provide the evidence and verify the outcome. You do need strong enterprise IT fundamentals, a methodical approach and the ability to lead an investigation across systems and teams. You’ll work closely with Product, Medical Operations and Customer Success across our markets. Beyond resolving individual issues, you’ll turn what you learn into better diagnostics, setup guidance and product improvements that prevent repeat problems and help Medical Operations and Customer Success solve more on their own. WHAT YOU'LL DO - Lead complex post-sales technical investigations with customer IT teams and partners, keeping ownership of communication and next steps through resolution. - Troubleshoot across Windows clients, app deployment, virtual desktops, browser and network policies, integrations, sign-in and audio devices, involving specialists where needed. - Use logs, environment checks and test setups to isolate causes and give the relevant engineering team actionable reproductions of product issues, not open-ended escalations. - Coordinate fixes across teams, track progress and verify that they work in the customer’s environment. - Support go-live readiness by reviewing customer environments with Enablement, Medical Operations and Customer Success and flagging technical risks early. - Turn recurring issues into troubleshooting guides, scripts, diagnostics and product improvements so they stop coming back and colleagues can solve more problems independently. WHAT YOU BRING - Hands-on experience in a customer-facing technical role, such as post-sales solutions engineering, technical support engineering or IT infrastructure, ideally in B2B SaaS or healthcare IT. - Hands-on Citrix experience, including policies, virtual channels and device redirection; experience with IGEL, VMware Horizon, Azure Virtual Desktop or Windows 365 is also valuable. - Strong Windows and enterprise IT fundamentals, including software deployment, devices and drivers, group policies and Remote Desktop, plus working knowledge of browsers and networking. - A methodical approach to unfamiliar problems: form a hypothesis, test it, read the logs and document what you find. - Basic scripting, for example PowerShell or Python, to check environments, automate tests or analyse logs. - Clear communication with IT administrators, clinicians and engineers, and the ability to coordinate an investigation across teams without losing ownership. - Patience and persistence with problems that take more than one call to solve. - Working proficiency in English. Bonus Points - Experience with EHR systems, healthcare IT or integrations between clinical systems. - Experience with audio: microphones, dictation hardware such as Philips SpeechMike, conference systems or room acoustics. - Knowledge of browser and network setups, such as extension policies, microphone permissions, proxies and firewalls. - Experience with macOS, iOS or Android in managed environments. - Experience with enterprise sign-in, such as Microsoft Entra ID and SSO. - Experience building with agentic engineering. - Additional European languages, for example German, French. LOCATION We believe the best ideas happen when we’re together. This role is based in our vibrant HQ at Kungsgatan 12-14 in the heart of Stockholm where you will work primarily from our office to collaborate, connect, and build our culture. HOW TO APPLY We adopt a continuous selection process, so please make sure to apply with your CV in English. Our interview process consists of 4 stages: 1. Screening interview with Talent Acquisition 2. Follow-up interview with one of our Team Leads 3. Home case and presentation at our office - Join us in the Stockholm office for a lunch and a presentation to experience our our culture firsthand, collaborate with our team, and see how you work in action. BENEFITS - Competitive salary & company stock options - 30 days/year of paid vacation - 5,000 SEK wellness allowance (friskvårdsbidrag) plus an additional 6,000 SEK yearly to spend on other health related initiatives - Generous Parental leave top-up for new parents - Private Medical Insurance to stay healthy - Mental health support through our partner Mindler - Pension program - Social and team-building activities (off-sites, after works, winter/summer parties) - An opportunity to make a real positive impact in the world of healthcare - Work with some of the best minds in AI, healthcare, and engineering. We review our benefits packages on a regular basis and might modify our benefits from time to time. CULTURE AT TANDEM At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together. Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change. Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.