Senior Manager, Revenue Operations

SENIOR MANAGER, REVENUE OPERATIONS Level: Management, M3 Location: Canada (Remote) Department: Revenue Operations Reports To: Faye Campbell | Senior Director of Revenue Operations https://www.linkedin.com/in/faye-campbell-a0a02229/ Type: Permanent | Full-Time Vacancy Status: This is an active, approved role and we are currently hiring for this position. ABOUT SOLINK At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights. Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency. Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats. We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started! THE ROLE Revenue Operations at Solink owns the data, systems, and processes that power our go-to-market engine, from first touch through renewal and expansion. As a Revenue Operations Manager, you will be a key strategic partner to GTM leadership and will bring the experience and technical expertise required to support a broad and varied enterprise sales motion. We require an experienced Sales Operations professional who can bring structure and discipline to a complex, land-and-expand deal landscape where growth comes through a high volume of interconnected pilots, rollouts, and expansions rather than a handful of long, linear deals. Success here requires a holistic understanding of the complexity of the sales journey and the technical data skills to knit the revenue narrative together. You will steward the integrity of our GTM data in Salesforce, working closely with our CRM platform team and shaping recommendations on design, automation, and process. You have strong opinions about what good looks like, can develop a roadmap to get us there, and can be a hands-on contributor to building it out. As an analyst, you will partner closely with GTM leadership to provide forecasts, insights, and develop hypotheses about how the business grows. You will develop the data foundations required to advance our reporting beyond observational weather reporting to strategically impactful forecasting, scenario planning, and whitespace analysis. WHAT YOU’LL DO - Act as a deeply embedded strategic partner to GTM leadership, with a strong focus on sales operations - Design and maintain the capacity and territory model, headcount planning, and collaborate closely with partners on the commission model - Design and evolve end-to-end revenue processes, from lead qualification through close, deployment, expansion and retention - Maintain deep familiarity with the full revenue funnel, from acquisition to expansion, with strong cross-functional alignment across Marketing, Customer Success, Operations, and Finance - Build and maintain complex, cross-object reports and dashboards giving leadership a clear, real-time view of pipeline health, forecast accuracy, and operational performance - Proactively identify and resolve data integrity issues, automation gaps, and process bottlenecks - Navigate a complex, multi-stakeholder landscape, aligning Sales, Marketing, CS, Operations, and Finance leaders ROLE EXPECTATIONS This is an M3 level role. At Solink, leaders at this level operate with a high degree of autonomy, lead complex initiatives with organization-wide impact, and help shape the strategic direction of their function. They lead through others, develop strong teams, and are accountable for translating company strategy into clear priorities, execution, and measurable outcomes. In this role, you’ll be expected to: - Help shape the strategic direction and priorities of Revenue Operations, translating company and GTM goals into clear roadmaps, initiatives, and operating priorities for the team. - Lead complex, cross-functional initiatives end-to-end with a high degree of autonomy, making decisions on prioritization and execution while proactively resolving dependencies and conflicts across Sales, Marketing, Customer Success, Finance, and Operations. - Define clear goals and scope for your team, creating accountability for high-quality execution while ensuring resources and priorities remain focused on the work with the greatest business impact. - Lead and develop a high-performing team, coaching team members and leaders, providing clear feedback, and building development and succession plans that strengthen the long-term capabilities of Revenue Operations. - Act as a trusted strategic partner to GTM leaders, using data, operational expertise, and a strong understanding of the revenue engine to challenge assumptions, influence decisions, and bring forward thoughtful recommendations. - Champion change across the GTM organization, ensuring new processes, systems, and ways of working are supported by thoughtful change management, stakeholder alignment, enablement, and adoption. WHAT SUCCESS LOOKS LIKE - GTM leaders view Revenue Operations as a strategic partner that provides clear insights, thoughtful recommendations, and the operational infrastructure required to make better business decisions. - Revenue processes, systems, and data provide a connected view of the customer journey from acquisition through expansion and enable the business to operate effectively as complexity and scale increase. - Leadership has reliable visibility into pipeline, forecasting, capacity, territories, and operational performance, with insights increasingly supporting scenario planning and forward-looking decisions rather than simply reporting historical activity. - Large cross-functional initiatives are delivered with clear ownership, strong stakeholder alignment, proactive management of dependencies, and successful adoption across impacted teams. - Your team operates with clear priorities and accountability, independently owns its areas of responsibility, and continues to develop the technical, analytical, and business capabilities required to support the organization. - Revenue Operations has the right structure, capabilities, and succession plans to support current business needs while preparing the function for future growth. WHAT YOU BRING Must-Have: - 7+ years in Revenue Operations or Sales Operations, with hands-on Salesforce administration: workflows, automation, data architecture, and complex reporting - Experience supporting an enterprise sales organization with complex deal structures and deep integration with quoting, billing, contracting and order management - Experience with lead management for ABM and large-scale expansions - Experience designing and executing new sales processes from 0-to-1, with a consideration for scalability - Strong technical fluency: proficient in Excel, BI platforms (eg. Tableau), and/or SQL for extraction and analysis - Demonstrated ability navigate cross-functional stakeholders in a large, complex organization during periods of transition - Excellent project management skills, having led a project end-to-end from requirements gathering through scoping, build, and rollout - Exceptional communicator, comfortable in a high-context, remote environment. Strong technical writing skills and an aptitude for asynchronous coordination - Strong aptitude for change management, enablement and communication. You develop rapport with your stakeholder teams and centre the seller experience in your process design - Experience deploying AI as a part of revenue systems, improving operational efficiency, data accuracy, and analysis - Experience in a hardware-enabled business is a strong asset SECURITY REQUIREMENTS - Candidates must undergo a criminal records check upon hire; - Be a Canadian Citizen (dual citizens included), or eligible to work in Canada; - Be willing to comply with Solink’s own security policies and standards. OUR VALUES We do things the Solink way: - Act with URGENCY – Our customers move fast, so we do too. - Deliver with QUALITY – We sweat the details and hold a high bar. - Win with TEAM – No egos. Just outcomes, built together. - Lead with TRUST – We earn it through clarity, consistency, and care. These aren’t just words—they shape how we hire, lead, and grow. WHY SOLINK? We’re not just building tech - we’re building a place where great people do great work. - Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required. - Meaningful equity: Every full-time, permanent employee has a stake in our growth. - Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account. - Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs. - Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together. - Candid culture: Clear expectations, honest feedback, and no politics. - Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun. COMPENSATION The salary range for this role is $152,000 - $180,000 CAD On-Target Earnings (OTE) . We determine compensation based on the experience, skills, and impact you bring to the role. Candidates hired closer to the top of the range will typically demonstrate proficient capability throughout the interview process. This means they already have the knowledge, skills, and leadership capabilities needed to perform successfully in the role, can ramp up quickly, and are expected to become fully proficient in the position within a short period of time. OUR VALUES We do things the Solink way: - Act with URGENCY – Our customers move fast, so we do too. - Deliver with QUALITY – We sweat the details and hold a high bar. - Win with TEAM – No egos. Just outcomes, built together. - Lead with TRUST – We earn it through clarity, consistency, and care. These aren’t just words—they shape how we hire, lead, and grow. WHY SOLINK? We’re not just building tech - we’re building a place where great people do great work. - Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required. - Meaningful equity: Every full-time, permanent employee has a stake in our growth. - Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account. - Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs. - Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together. - Candid culture: Clear expectations, honest feedback, and no politics. - Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun. WHAT TO EXPECT FROM THE HIRING PROCESS We respect your time and value transparency. Here’s a general idea of what to expect: 1. Intro call with our Talent Team 2. Interview with the Hiring Manager 3. Role-relevant task or case (if applicable) 4. Final interviews with cross-functional team members 5. Reference Checks 6. Offer & onboarding 🎉 Please note: this is subject to change at any point in the recruitment process based on the needs of the business. HOW TO APPLY Submit your resume and a short c…