IT Support Specialist (F/M/D)

OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in. That’s what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it’s the reality NavVis empowers people to build better. THE OPPORTUNITY NavVis builds the technology that captures and digitizes the physical world at scale. Our hardware and software products, including NavVis VLX and NavVis IVION, enable construction, engineering, and manufacturing organizations to work from a single source of spatial truth. The IT Service Delivery team sits at the core of this operation, keeping the internal infrastructure that powers NavVis running reliably for a global workforce. In this role, there is an expectation for you to be onsite at least 4 times a week as you are the first point of contact for NavVis employees seeking technical help. You work within the Service Delivery subteam, handling day-to-day (on-site) IT operations, service desk support, troubleshooting, and incident response. You collaborate closely with your team to maintain systems, deploy solutions, and keep IT documentation current and accurate. HOW YOU WILL MAKE AN IMPACT • Resolve incoming employee requests by diagnosing and triaging issues via the IT Service Desk platform and identifying the best technical solution based on the details provided • Maintain PCs, peripherals, and printers to ensure all hardware is functional and up to standard • Keep the IT Asset Management system accurate and up to date at all times • Support all users by preparing hardware, software, and licenses for onboarding and ongoing operations • Troubleshoot hardware and software issues across PCs, mobile devices, and network devices • Own the creation and maintenance of service delivery documentation, keeping it current and accessible to the team WHAT WILL HELP YOU SUCCEED IN THE ROLE • 1 to 2 years of work experience in IT support or a related technical role • Hands-on experience with JIRA Service Desk for ticket management and request handling • Working knowledge of Active Directory basic management and Microsoft 365 administration • Familiarity with Linux command-line operations and experience with Azure AD • Strong troubleshooting and problem-solving skills, applied to hardware, software, and network issues • Business Fluent in English HOW WE WILL KNOW WE ARE A PERFECT MATCH Your recruiting partner for this role is Sylvie (she/her). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth. HOW WE WILL KEEP YOU SMILING • It's important to take a break from work! We offer 30 days of paid time off per year • Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy • Deutschlandticket subsidy to support sustainable travel using public transport • We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work! • We offer full visa and relocation support for international candidates • An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility • A competitive compensation package that values the skills and experience you bring • Up to 4000 EUR employee referral bonus • Financial support for local language classes to help you in your journey of integrating into the culture! ABOUT US NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals around the world trust our ground-breaking technology, designed to capture and share the built environment as photorealistic digital twins. By bridging the physical and digital worlds, we’re helping organizations make smarter decisions and build more efficient, connected operations. With over 300 people from around 60 nationalities and offices around the globe, we’re proud to be a truly international and diverse place to work. As a scaling company, we bring together the agility, innovation, and entrepreneurial mindset of a startup with the professionalism and reliability of an established enterprise — offering our team the best of both worlds. You’ll be part of an open culture that values trust, collaboration, and transparency. We are proud of our environment where diverse talent can thrive and where feedback fosters individual growth and development. Do you share our passion for disruptive technology and want to be part of our dynamic journey? At NavVis, you’ll own your projects, bring innovative ideas to life, and have real opportunities to grow your career and be recognized for your impact. We derive our strength from our diversity. NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply. Together with you, we build NavVis! If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.