Product Analyst

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Department Description Payments is where our customers feel Allica every single day. We’ve built an award-winning business current account for established SMEs that pairs genuinely great technology with bestin-class customer experience – and goes beyond payments to make running a business’s finances simple and painless. You’ll be part of the Payments Tribe, supporting the squads that together cover the full product. Product, engineering, design and data work side by side, in close partnership with Distribution, Operations, Compliance and Risk. Our job is to take the complex problems SMEs face, the ones the big banks have neglected for years, and solve them with simple, elegant products. If you want to see your work ship quickly and make a real difference to UK SMEs, this is the place to do it. Role Description - As Product Analyst, you’ll help shape and deliver our Business Rewards Account and its card and payment features, working alongside the Senior Product Owner and the wider Tribe. - You’ll turn data, customer feedback and business requirements into clear insight and well-defined user stories, so the squads build the right things – and builds them well. - Success looks like decisions backed by evidence, a sharp and well-prioritised backlog, and processes that are simpler and more automated than when you found them.  - It’s a great opportunity to learn product ownership inside a high-growth bank, with real scope to grow your product career. Principal Accountabilities - Support the Senior Product Owner in defining and delivering features for our business current account, from discovery through to release  - Gather, analyse and document requirements from Distribution, Operations, Compliance and Risk, turning them into clear user stories and acceptance criteria  - Help maintain and prioritise the squad and wider Tribe backlogs, keeping them aligned to the roadmap and product and business OKRs  - Track and report on product performance – such as balances, usage and customer behaviour – and surface insights that inform decisions  - Gather and analyse customer feedback, then propose and lead product improvements - Work day-to-day with engineers and designers to clarify requirements, answer questions and test what’s delivered  - Manage relationships with key vendors to keep delivery focused and on track - Map and improve processes, spotting opportunities to simplify and automate - Keep product documentation, tracking and risk logs accurate and up to date, flagging issues early  - Use AI tools to build and ship small changes to production Personal Attributes & Experience - Experience as a Business Analyst, Product Analyst or in a similar role (around 2+ years), ideally working on digital products in payments or financial services - Working knowledge of UK payment schemes (e.g. Faster Payments, Bacs, CHAPS) and card payments; awareness of payments regulation is a plus - Strong analytical and problem-solving skills, and comfortable working with data – SQL or similar is a plus  - Great attention to detail, without losing sight of the bigger picture - Clear, concise written and verbal communication – able to explain complex things simply  - Organised and proactive, able to juggle priorities in a fast-moving or high-growth environment  - Exposure to Agile ways of working and tools such as Jira and Confluence  - Curious and keen to learn, with examples of where you’ve gone the extra mile, taken on a new challenge or stood out from your peers - A genuine curiosity about AI, with hands-on experience of experimenting with AI tools, at work or elsewhere  - A design-minded approach, with an eye for user experience Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: - Full onboarding support and continued development opportunities - Options for flexible working - Regular social activities - Pension contributions - Discretionary bonus scheme - Private health cover - Life assurance - Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.