Restaurant Assistant General Manager

WHO WE ARE Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard. Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.    JOB DESCRIPTION   The Level99 team is seeking a Restaurant Assistant General Manager who will play an integral part in the Victory Brewing management team. This is an inspirational leader that offers support to both our team members and our guests. An AGM is passionate and knowledgeable when communicating our vision to create meaningful experiences and hospitality for our guests. This role works closely with multiple key departments within the operation, including the Events Sales Department, Culinary, and Entertainment departments for the smooth functioning of the Food & Beverage experience while upholding hospitality standards.   This person will lead by example and understand the importance of management vs. leadership. Our AGM will work in the trenches, side by side with the entertainment and F&B teams to drive overall venue quality, standards and performance. RESPONSIBILITIES OPERATIONS • Manage total beverage program: inventory, smallwares, ordering, and training • Schedule, train, and develop servers and support staff aligned with Level99 core values • Oversee end-to-end recruitment, from job postings and budgets to interviewing and onboarding • Collaborate closely with and support the entertainment team • Maintain full knowledge of Brew Hall and Taproom menus • Drive operational execution, shift routines, and facility maintenance HOSPITALITY • Engage guests and cultivate regulars • Handle tough conversations with grace, maturity, and decisive leadership • Take proactive initiative to drive progress • Ensure overall guest safety, addressing entertainment risks and upholding food safety standards FINANCIAL • Ensures ongoing compliance with laws, insurance, landlord rules, and company policies • Maintains labor and controllable costs within company guidelines • Handles daily cash management, reconciliations, and audits • Orders inventory and paper products • Performs other assigned duties MUST-HAVE SKILLS • Collaborate effectively across management teams • Thrive under pressure in a fast-paced environment • Strong verbal and written communication skills • Highly organized with keen attention to detail • High integrity and professionalism • High School diploma or equivalent • Minimum 2 years’ experience working as a Restaurant or Event Operations Manager or equivalent in a high-volume entertainment and/or food & beverage business • Proficient in adopting and using new operational technology • Positive, energetic attitude, leading by example. • Flexible schedule including days, nights, weekends, holidays, and emergency response • Onsite 5 days/week averaging 9 hours/day, with seasonal increases • Work 9+ hour shifts; stand, sit, squat, walk, and use stairs for extended periods • Grasp, reach overhead, push, lift, and carry up to 50 lbs OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE • Relevant Education: B.S. in Hospitality Management, or other related degree, preferred but not required • ServSafe, Allergen and ChokeSaver Certifications While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!   YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU… Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job Are just a little bit obsessive about getting the details right the first time Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"   Level99 is an E-Verify employer.