Product Manager (Fulfilment & Operations)

About Us Backed by top regional and global VCs, BRKZ is Saudi Arabia’s fastest-growing construction-tech startup. Our web platform, mobile apps and WhatsApp channels give contractors instant access to 7,000+ building-material SKUs from 1,100+ vetted suppliers, with quotes in minutes and buy-now-pay-later financing built in. In just two years we have on-boarded 850+ contracting companies, supported giga-projects such as NEOM and King Salman Park, and scaled RFQs to $350 million while keeping positive unit economics. You can read more about BRKZ's latest news on Forbes, TechCrunch & Wamda. Overview: We are looking for a Mid-Senior level Product Manager who brings a pro-active attitude to solving customer problems through innovative solutions to drive the product strategy and roadmap with cross-functional teams. As the Product Manager for Fulfillment and Operations, you will lead and own outcomes within the fulfillment domain. Your primary focus is to streamline the order lifecycle—moving transactions efficiently from commitment to closure—while proactively reducing manual workflows, operational delays, and errors. You will be responsible for shipping high-reliability products that serve as the daily operational backbone for the Procurement, Operations, and Accounting teams. What You will do (Responsibilities): • Own problem definition, scope, and success metrics for fulfilment flows. • Map end-to-end workflows from PO to delivery to reconciliation. • Identify friction, rework, and failure points across people, process, and systems. • Prioritize work based on operational impact, business value, effort, and risk. • Partner with Tech Leads in a two-in-a-box model with shared accountability. • Write clear requirements, acceptance criteria, and release definitions. • Align Operations, Finance, Procurement, and Supply stakeholders. • Identify and deliver automation and AI-assisted workflow opportunities. • Work with Data and Engineering to ship AI-enabled features. • Use AI tools to accelerate discovery, analysis, and synthesis. • Apply AI to improve backlog quality, requirements clarity, and delivery throughput. • Partner with Engineering to improve SDLC efficiency using AI-assisted tooling. • Measure adoption, accuracy, cycle time, and operational impact post-launch. • Lead reviews, decisions, and trade-offs with senior stakeholders. What Success look like: • Shorter fulfilment and order close cycles. • Fewer manual interventions and escalations. • Higher data accuracy across orders, invoices, and reconciliation. • Measurable efficiency gains from automation and AI. • Strong adoption by Operations, Procurement, and Accounting teams. • Predictable delivery with Engineering. Who You are (Qualifications): • 5–7 years product management experience. • Ownership of operational or workflow-heavy products. • Hands-on experience using AI tools across discovery, delivery, or operations. • Experience shipping automation or AI-assisted features. • Experience improving product team throughput or quality. • Strong systems thinking across people, process, and tools. • Comfort with operational metrics, dashboards, and impact tracking. • Strong facilitation, presentation, and decision-making skills. • Ability to challenge stakeholders and hold clear product positions. Nice to Have; • Experience in logistics, supply chain, or marketplaces. • Exposure to finance operations, invoicing, or reconciliation. • Familiarity with LLM-based tools, workflow automation, or agents. What we offer: • Great opportunity to be part of a start-up with a lot of responsibility and independence early on and where you will have an impact on the entire business. • Non-stop Learning before everything. • The best idea wins; we are all ears when it comes to ways to do things better. • Exciting stock options and Premium health insurance. • Attractive compensation package. • Product first mindset. Check our guide on How to prepare for your interviews with BRKZ 🚚🏗️ Pls note : Certain positions eventual grading might be subject to interview performance, this allows great talent to shine regardless of years of experience and keeps a fair process based on how big of an impact you deliver in the organization.