Head of Global Inventory Control & Strategy

ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. • We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. • Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. • Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE Head of Inventory Control and Strategy Quince is seeking a seasoned inventory control expert to run our global inventory control program from the ground up. You will own the standards, playbook, and governance that underpin inventory integrity across our entire growing global fulfillment network. Responsibilities Inventory Accuracy & Shrink Control • Own book vs. physical accuracy targets across all global nodes • Shrink control frameworks — identifying, quantifying, and remediating inventory loss at every point of the supply chain Cycle Count Governance • Execute the global cycle count cadence strategy • Oversee counts and audit protocols across all facilities and 3PL partners Reconciliation & Adjustment Root Cause • Own the inventory adjustment governance model • Drive cross-functional root cause analysis on systemic variances across all functions • Maintain SOX-compliant inventory controls, including documented approval thresholds, audit trails for adjustments, and segregation of duties across the reconciliation process • Reduce unresolved adjustment volume quarter over quarter with measurable targets WMS Integrity • Ensure inventory records in WMS accurately reflect physical reality at all times • Partner with technology and operations teams to identify and close data integrity gaps, latency issues, and process breakdowns within the WMS Global SOP Design & Process Infrastructure • Author and maintain the global inventory control SOP library — policies, procedures, escalation paths, and training frameworks • Drive consistency of execution across domestic and international nodes Qualifications Required: • 7+ years in inventory control, fulfillment operations, or supply chain at a high-volume retailer, e-commerce operator, or logistics company • Experience maintaining SOX compliance for inventory processes, including control documentation and coordination with internal/external audit • Deep WMS expertise, having configured, audited, and conducted troubleshooting of WMS inventory records, not just used the system • Proven ability to build global or multi-site SOPs from scratch and drive adoption across distributed teams • Strong analytics literacy: you can write SQL, build a reconciliation model in a spreadsheet, and tell a story with inventory data without needing a data analyst as an intermediary • Experience managing 3PL relationships and holding external partners accountable Preferred: • Experience operating across international fulfillment nodes (APAC, EMEA, or global 3PL networks) • Familiarity with a variety of WMS platforms • Background in audit, finance-adjacent inventory controls, or shrink investigation Pay Range: $170,000-$220,000 All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $170,000—$220,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.