Specialist, 1st Mile Routing & Corridor Management

ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. • We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. • Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. • Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. Specialist, 1st Mile Routing & Corridor Management THE IDEAL CANDIDATE We are keen to have an industrial expert join us, and aggressively drive and manage daily operations to achieve KPIs/SLA with effective management & cooperation among manufacturing vendors and 1st mile partners. Additionally, quick learning, pro-active working, result driven and moving fast will be ideal for our candidates. RESPONSIBILITIES: • Monitor day-to-day 1st-mile operations from origin countries to designated global fulfillment centers. Track shipment progress across key milestones, including factory pickup, international freight, import clearance, cross-docking, and final delivery. • Assist local factories with pickup bookings, applying established routing logic to assign shipments to the correct logistics partners. • Execute daily operations according to defined Standard Operating Procedures (SOPs). Monitor carrier performance against established KPIs, SLAs, and performance scorecards. • Track cross-border shipments proactively. Identify and troubleshoot routine operational issues—such as carrier delays, missing ASN/system data, factory delays, and basic customs holds—by coordinating directly with internal teams and external logistics providers. • Assist the logistics procurement team with RFP/RFQ data preparation, carrier onboarding, and day-to-day operational coordination with nominated B2B logistics partners. • Support the testing and daily utilization of logistics portal tools alongside product and tech teams to ensure smooth data flow and vendor compliance. • Collect operational data to generate regular performance reports, operational metrics tracking, and basic cost/PnL summaries. Identify trends to suggest practical workflow improvements. • Provide operational support for new logistics initiatives and carrier rollouts aligned with global expansion plans. QUALIFICATIONS: • Candidates with 2+ years of working experience in logistics or supply chain industry, and familiar with cross-border e-commerce logistics operations. • Bachelor's degree or above and proficient in English reading, writing and communication. • Good logic thinking and solution design capabilities with necessary industrial acumen. • Outstanding communication skills, with excellent result orientation and stress resistance. • Excellent in data analysis, with the ability to write data analysis reports and the capability to conceptualize data visualization. • Strong project and process management. WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.