Senior Product Manager, Payment Fraud

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.   ABOUT THE TEAM The Product team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine deep technical expertise with a strong understanding of regulatory and operational requirements to design and build unified, scalable, and compliant financial products. As a team, we thrive in a fast-paced, collaborative environment, constantly iterating and raising the bar to deliver best-in-class product experiences. WHAT YOU’LL DO We are looking for an experienced Senior Product Manager, Payment Fraud to lead the development and optimisation of our transaction monitoring capabilities across payments and financial operations. This role sits at the intersection of risk, compliance, data, and product, ensuring that our monitoring systems effectively detect suspicious activity while maintaining an excellent customer experience. You will own the end-to-end product strategy for real-time and post-transaction monitoring, including rule design, alert optimisation, workflow automation, and client-specific risk controls. You will work closely with Risk, Compliance, Operations, Data, and Engineering teams to build scalable and intelligent monitoring systems that reduce fraud and financial crime while minimizing operational overhead. This role will be based in San Francisco or Singapore. RESPONSIBILITIES - Own the payment fraud product, including real-time rules, alerting frameworks, and detection logic across our payments platform. - Optimise monitoring rules and thresholds to improve detection quality and significantly reduce false positives. - Build scalable post-transaction monitoring and manual review workflows, including delay modes and investigator tooling. - Design client-specific risk controls for large and complex merchants, tailoring monitoring rules, limits, and safeguards to their transaction patterns and risk profiles. - Expand monitoring coverage as business scales globally. Drive decisions across risk and compliance workflows, including automation and data driven decisioning. - Partner closely with Risk Operations to optimise alert triage, case management, and investigator productivity. - Work with Data and Engineering to ensure reliable monitoring data pipelines, high-quality signals, and scalable detection infrastructure. - Identify opportunities to leverage AI and advanced analytics to improve detection accuracy and reduce manual operational effort. - Ensure monitoring capabilities align with AML, fraud, and regulatory requirements while maintaining a seamless customer experience. WHO YOU ARE We’re looking for candidates who meet the minimum qualifications below. Preferred qualifications are a plus but not mandatory. MINIMUM QUALIFICATIONS - 6+ years of Product Management experience, ideally in payments, fintech, or financial crime prevention. - Experience building or owning transaction monitoring, fraud detection, or AML systems. - Strong data-driven mindset with the ability to analyse transaction data, alerts, and rule performance. - Comfortable working with SQL and data tools to investigate signals, optimise rules, and evaluate monitoring performance. - Experience defining risk detection logic, monitoring rules, and thresholds. - Proven ability to work cross-functionally with Risk, Compliance, Operations, Data, and Engineering teams. - Strong stakeholder management skills and the ability to translate regulatory and risk requirements into scalable product solutions. - Experience building scalable, automated systems in regulated environments while balancing risk, operational efficiency, and customer experience. PREFERRED QUALIFICATIONS - Experience with AML monitoring or fraud detection platforms. - Familiarity with case management and investigation tooling. - Exposure to machine learning or AI-driven risk systems. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.