SaaS Implementation Project Manager

• 🗓️ 12-month contract | Start ASAP • 📍 Melbourne, Perth or Brisbane location • 🏡 Hybrid working, flexible arrangement (2 days per week in office) Lead varied, meaningful projects that help transform aged and disability care | genuine autonomy and stakeholder ownership from day one | supportive PMO team backing you | | work with purpose 👋 Meet AlayaCare! We're a fast-growing SaaS scaleup on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. We're big on tech with purpose, passionate about improving care outcomes, and just as passionate about building a workplace where our people can grow and do their best work. The Role: Reporting to the Director, PMO, you'll manage the scope, budget and schedule of AlayaCare implementation projects, running multiple projects of varying size and complexity. Supported by an established implementation methodology you will build your product and industry knowledge, working closely with our consultants and customers' teams to keep projects on track and customers well supported. This is a 12-month fixed term contract with a view to permanency. Your days will involve: • Planning, managing and closing out assigned projects, with clear scope and success criteria agreed upfront • Being the key point of contact for customers during implementation and building a relationship through a partnership approach • Managing project scope, including change requests and getting sign-off on any variations • Building estimates and schedules, tracking progress, and regular project reporting • Managing projects within budget, and reporting on and addressing any budget deviations • Managing resource allocation with the Professional Services leadership team, • Identifying and managing risks throughout the project, escalating early to avoid last-minute crises • Reporting on project health and status to all stakeholders • Following AlayaCare's project management methodology and using the standard templates and tools You'll thrive in this role if you: • Have 3+ years' project management experience in SaaS implementation; or, • Have SaaS implementation project management experience, or client-side implementation experience in aged, community or disability care • Hold a PRINCE2 or similar project management certification (or equivalent hands-on experience) • Have excellent time management and organisation — you can juggle several projects at different stages at once without dropping the ball or losing track of the detail • Have strong stakeholder management skills and build trusted relationships with customers of varying maturity and sophistication • Communicate clearly with a broad range of stakeholders, both written and verbal • Pay close attention to detail and follow process rigorously • Can work through ambiguity and think on your feet when things don't go to plan • Can work autonomously as well as part of a team with a diverse range of people Bonus points if you: • Have basic knowledge of tools like MS Project, Confluence, Smartsheet or Kantata • Have knowledge of the aged, disability or residential care sectors • Have process improvement skills and enjoy contributing ideas to PMO initiatives • Have some coaching experience and enjoy supporting others on the team We believe great work should be rewarded. Here's how we show our appreciation: • 🏡 Hybrid working, based out of our Brisbane, Melbourne or Perth office • 💰 Competitive salary package, commensurate with experience • 🧘 5 Wellness days per year • 💳 $1,000/year flexible benefits package • 🧡 2 days company-paid volunteer leave to support causes you care about • 🍕 Team lunches, events and wellness activities • 🤝 A genuinely open, inclusive and collaborative culture • 💡 A chance to do purposeful work in the fast-paced tech sector, while making a real impact in the care space How to Apply: Sound like you? Apply today, send your resume and a cover letter letting us know why you're a good fit for the role. Belonging matters. We're committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren't just buzzwords here, they're woven into everything we do. Need adjustments to participate in the recruitment process? We've got you. Just reach out to our HR team: people-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies.