Manufacturing Solutions Engineer

ソリューションエンジニア（製造業向け・日本） / Solution Engineer (Manufacturing ・Japan) Tulipは、製造現場の在り方を再定義し、グローバル企業がより柔軟でデータドリブンなオペレーションを実現できるよう支援しています。MIT発のAIネイティブかつノーコードプラットフォームとして、現場のデジタル化、品質向上、そしてリアルタイムでの可視化を可能にします。 三菱電機との戦略的投資およびアライアンス、ならびにDMG森精機との長年にわたる強固なパートナーシップを背景に、Tulipは日本市場での展開をさらに加速させています。これらの取り組みは、業界をリードする企業からの強い信頼と評価を示すものであり、日本のエンタープライズ製造業における大規模なデジタルトランスフォーメーションを支援する基盤となっています。 本ポジションでは、日本が世界に誇る大手製造業のお客様に対し、Tulipの「Frontline Operations Platform」を用いたソリューションの設計・構築・展開をリードしていただきます。単なる技術支援に留まらず、自ら現場の課題を特定し解決策を提示する洞察力と、現場の要求をスケール可能な仕組みへと昇華させる戦略的視点の両方が求められます。 初期日本チームとして、最先端のテクノロジーを用いてお客様の課題解決に主体的に関わりつつ、日本市場における製造業プロセス改善の新たなプレイブックを作る、極めてエキサイティングなフェーズです。 This role is located in Japan - We are a remote work environment for 2026 with future plans to open up an office in 2027. Candidates must possess a valid Japanese work visa at the time of application. We are unable to provide visa sponsorship for this position. Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category. A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, Israel, and Japan. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.” Japan is the world’s #3 industrial powerhouse and the spiritual home of Lean manufacturing. We are establishing our Japanese entity to accelerate digital transformation in this critical market. About You: As a Solutions Engineer, you work directly with manufacturers to design, build, and deploy solutions on Tulip’s Frontline Operations Platform. You operate at the intersection of solution engineering, manufacturing operations, and customer outcomes, translating real shop-floor problems into scalable, production-ready solutions. You will embed with Japanese world-class manufactures at their facility to rapidly implement applications, integrations, and workflows that improve quality, productivity, and traceability across manufacturing operations. What skills do I need? • 5+ years of experience in manufacturing, industrial software, or manufacturing-focused technology roles, with at least 4 years of experience in direct, customer-facing or consultant roles • Ability to walk a shop floor and independently identify opportunities for operational improvement • Experience with Operations Technology, including MES, ERP, quality, or production systems (Architecture and implementation experience strongly preferred) • Experience integrating systems and devices in manufacturing environments • Strong understanding of manufacturing workflows, quality, traceability, and operational constraints • Proven ability to lead complex technical or operational initiatives end to end • Strong project management, organization, and communication skills • Comfortable and experienced in customer-facing, technically deep conversations • Ability to think creatively and strategically while delivering practical solutions • A demonstrated commitment to viewing problems through the customer’s lens • Ability to learn quickly and lead by example in ambiguous environments • BS degree in Engineering or a related technical field (or equivalent experience) • Must be able to travel up to 75% • Business level of English to communicate with internal team and handle English knowledge database • Business level of Japanese to communicate with Japanese customers,internal team, and handle Japanese material Key Responsibilities: Customer-Embedded Solution Delivery • Partner with plant-level and corporate stakeholders at a customer’s site (operators, engineers, IT, quality, operations leadership) • Lead design, build, and deployment of customer-specific Tulip solutions • Work side by side with customers and partners to implement solutions in live manufacturing environments • Deploy solutions to live production environments with minimal disruption OT / IT Integration • Integrate with shop-floor systems such as PLCs, MES/ERP, and quality systems • Work with machine data, events, and production context (orders, materials, routings) • Troubleshoot and resolve complex issues spanning software, data, and operational workflows • Serve as the technical owner for forward-deployed customer solutions Technical Leadership & Enablement • Serve as the technical authority during customer deployments • Advise on architecture, scalability, security, and reliability in regulated or high-availability environments • Document solutions and share learnings across internal teams • Communicate and work with broader customer team to strategize for success Product & Platform Feedback • Represent the voice of the customer to Product and Engineering teams, and collaborate to influence Product roadmap and feature design • Help generalize customer-specific solutions into reusable product capabilities • Contribute to internal process development, best practices, and cross-team collaboration Key Collaborators: • Tulip Account Executives • Customer Success Managers • Product Managers • Engineering Working At Tulip We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include: • Direct impact on product and culture • Company equity • Hybrid Work Style • Learning & Development benefit • Comprehensive social insurance package (Health, Pension, Employment, and Workers' Compensation • Commutation Allowance We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.