Senior Implementation Success Partner

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise. Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-MB1 As a Senior Implementation Success Partner, you will lead the most complex PCC deployments in our portfolio, multi-service-line, multi-site, and executive-facing engagements where the bar for delivery, influence, and autonomy is highest. You will own the full implementation lifecycle from pre-sale collaboration through hypercare, partnering with Sales early to shape scope and set delivery expectations, and serving as the strategic advisor to our clients. This role blends engagement leadership, executive stakeholder management, technical fluency, and analytics. You will operate with broad autonomy, escalating only the highest-risk or strategic matters, and you will be expected to anticipate risks before they materialize, design mitigation strategies proactively, and guide client decision-making at the executive level. Your fluency with Qventus dashboards and reporting will allow you to identify gaps, surface opportunities, and build reinforcement strategies that drive sustained adoption and ROI. Your deep understanding of the product, PCC operations, and EHR architecture will allow you to identify opportunities for innovation and improvement, maximizing value for clients and positively impacting healthcare operations. Join us and help revolutionize the healthcare landscape with cutting-edge technology and strategic implementation. Key Responsibilities: • Partner with Sales prior to delivery handoff to shape scope, validate feasibility, and set clear delivery expectations for enterprise PCC engagements. • Define and manage the timeline for enterprise-wide deployment of the Qventus PCC Solution across multiple service lines and facilities. • Lead large, complex implementations involving multiple service lines, surgeon groups, and executive stakeholders. • Serve as a strategic advisor to leadership and the C-suite, facilitating executive-level discussions and guiding client decision-making on scope, risk, and operational strategy. • Build and manage relationships at every level of client organizations, with a particular focus on influencing executive and senior operational stakeholders. • Collaborate with Data Engineers, Product Specialists, and Client Success Partners throughout each deployment to identify and implement solutions that maximize client value. • Partner with operational and technical client teams to ensure implementation requirements and needs are met. • Leverage deep functional clinical expertise to create and sustain buy-in from core users and executives around workflows and tool adoption. • Anticipate risks before they materialize, design proactive mitigation strategies, and advise internal and external leaders on resolution paths. • Demonstrate fluency across Qventus dashboards and reporting tools to identify gaps, surface opportunities, and build reinforcement strategies that drive sustained adoption and value realization. • Identify process improvement opportunities, implement structured approaches to close gaps, and lead change management efforts to ensure successful workflow adoption and long-term sustainability. • Act as the primary owner of the implementation for assigned client accounts, operating with broad autonomy and accountability and escalating only the highest-risk or strategic matters. • Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes. • Create a customer base who is excited about Qventus and serves as a reference for prospective customers. • A passion for fixing our healthcare system. What We’re Looking For: • 8+ years of project/program management experience with a comprehensive understanding of the business requirements and technical capabilities needed for an enterprise-wide SaaS implementation. • 8+ years of professional experience working at a top healthcare consulting firm, digital health company, or health system. • 8+ years of experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion. • Demonstrated experience leading large, complex implementations with executive engagement. • Proven track record collaborating with Sales or pre-sales teams to scope, validate, and hand off enterprise deployments. • Knowledge of perioperative metrics, processes, challenges, and solutions; ability to engage in strategic and operational discussions with hospital leaders and surgeons. • Fluency with Epic, Cerner, or comparable EHR environments, able to speak credibly to EHR architecture, integrations, and workflow implications without relying on technical SMEs. • Project management experience with complex implementations in the provider-side healthcare setting. • A track record of applying strong quantitative and analytical skills in prior roles, including fluent use of dashboards and reporting tools to drive adoption and reinforcement strategies. • Prior experience managing projects for hospital systems (e.g., EHR implementations) is required. • Skilled at understanding, documenting, and analyzing data using a variety of tools (data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.). • Ability to travel on average 25% -35%. It’s a Plus if You Have… • Experience writing SQL queries (highly desired). • PMP certification. • Experience working with clinical and/or process consultants. Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards. Salary Range $140,000—$160,000 USD Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice. *Benefits and perks are subject to plan documents and may change at the company's discretion. *Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.