Restaurant Manager

WHO WE ARE Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard. Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.    JOB DESCRIPTION   The Level99 team is seeking a Restaurant Assistant General Manager who will play an integral part in the Victory Brewing management team. This is an inspirational leader that offers support to both our team members and our guests. An AGM is passionate and knowledgeable when communicating our vision to create meaningful experiences and hospitality for our guests. This role works closely with multiple key departments within the operation, including the Events Sales Department, Culinary, and Entertainment departments for the smooth functioning of the Food & Beverage experience while upholding hospitality standards.   This person will lead by example and understand the importance of management vs. leadership. Our AGM will work in the trenches, side by side with the entertainment and F&B teams to drive overall venue quality, standards and performance. RESPONSIBILITIES • Connect with guests, build relationships, and cultivate regulars • Maintain an approachable, positive, and energetic attitude to address guest and staff needs • Handle tough conversations with decisiveness, grace, and maturity • Proactively take initiative to drive shift operations forward • Manage systems including Toast POS, OpenTable, Sling, and Lever • Schedule hourly staff to optimize sales and achieve hospitality targets • Coach staff on hospitality and F&B service standards • Uphold venue safety, entertainment risks, and food safety standards. • Support and collaborate across F&B, events, and entertainment teams MUST-HAVE SKILLS • Strong cross-management team communication • Thrives under pressure in a fast-paced, dynamic environment • Excellent written and verbal communication skills • Highly organized with strong attention to detail • High integrity and professionalism • Positive, upbeat, energetic attitude—leading by example • Flexible schedule required (days, nights, weekends, holidays, emergencies) • Ability to work 9+ hour shifts, stand/walk/squat/climb stairs for long periods • Ability to grasp, reach overhead, push, lift, and carry up to 50 lbs • High School diploma or equivalent • Proficient in operational technology, including Microsoft Office OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE • Knowledge of a second language, particularly Spanish, a plus While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!   YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU… Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job Are just a little bit obsessive about getting the details right the first time Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"   Level99 is an E-Verify employer.