Sales Development Representative

About the role We're looking for a Sales Development Representative to generate new business opportunities by prospecting and qualifying leads across multiple channels. You'll be the first point of contact for many future RetailNext customers — reaching out, understanding their needs, and setting up qualified meetings for our Account Directors. The right person is results-driven, organized, and genuinely curious about customer problems. You're comfortable with high-volume outreach, you keep your CRM data clean and current, and you take feedback well as you sharpen your pitch and process. This role is a launchpad: it's built to give you a strong foundation in B2B sales, with a clear path forward into an outside sales role responsible for closing enterprise deals. Reports to: Chief Revenue Officer Location: Remote, US-based What You'll Do Outbound Prospecting & Pipeline Generation • Run multi-channel outbound campaigns across calls, email, and LinkedIn to reach target accounts • Research target accounts and identify the right decision makers to contact • Build and refine personalized outreach sequences, email templates, and calling scripts • Maintain a high volume of quality outbound activity every day • Build and maintain a healthy pipeline of qualified prospects Qualification & Handoff • Run initial qualification conversations to confirm a prospect's needs and fit • Schedule qualified meetings for Account Directors to take the conversation further • Work closely with the sales team to hand off opportunities smoothly • Track and report on prospecting activity and results Sales Skill & Product Development • Build a progressively deeper understanding of RetailNext's product suite and how customers use it • Sharpen sales methodology and messaging based on what's working in the field • Keep CRM records accurate and up to date for every prospect interaction • Build a strong base of customer knowledge and use cases to draw on in conversations What We're Looking For Required • Strong written and verbal communication skills • Results-oriented mindset and comfort working toward outbound targets • Ability to manage a high-volume pipeline using CRM tools • Curiosity about customer needs and how to translate them into a qualified conversation • Comfortable prospecting across phone, email, and LinkedIn Valued but Not Required • Previous SDR, BDR, or outbound sales experience • Experience with Salesforce or another CRM platform • Interest in progressing into a closing sales role • Background or interest in retail, IoT, or SaaS analytics What We Offer • Clear, defined path from SDR into an outside sales role closing enterprise deals • Hands-on coaching from Account Directors as you build core B2B sales skills • Early exposure to RetailNext's full product suite and enterprise retail customers from day one • Monthly Recharge Day • Holiday Exchange Program • Best Self Benefit Program • Medical Insurance • Work from Anywhere up to 90 days