Customer Success Manager

ABOUT TAVA HEALTH Tava Health is on a mission to improve mental health through better access to high-quality therapy. We partner with employers to provide accessible mental health benefits and support a growing network of therapists with tools to power their practices. Our team is passionate, mission-driven, and growing fast. ABOUT THE ROLE We’re looking for a motivated and experienced Customer Success Manager to join our growing team. In this role, you’ll manage a portfolio of mid-market accounts and serve as a strategic partner to senior stakeholders. You’ll support onboarding, ongoing engagement, renewals, and expansion while playing a strategic role in account retention and satisfaction. This is a great opportunity for someone who excels at executive relationship management, thrives in strategic conversations, and is excited about making an impact in healthcare and mental health. RESPONSIBILITIES Own Customer Relationships - Serve as the primary point of contact and trusted advisor for customers in your book of business - Build and maintain relationships with HR leaders, benefits executives, and senior stakeholders - Own the post-sale lifecycle, delivering tailored experiences that support client goals Onboarding & Activation - Lead smooth onboarding and implementation for new customers - Partner with cross-functional teams to ensure technical and operational launch readiness - Define success criteria and align on measurable outcomes Engagement & Retention - Develop and execute success plans that align to customer objectives - Monitor usage, engagement, and risk indicators; proactively intervene as needed - Facilitate business reviews, data reporting, and strategic planning sessions - Lead renewal strategy and expansion conversations Internal Collaboration - Partner with Sales, Clinical, Product, and Operations teams to drive unified customer experiences - Act as the voice of the customer to influence internal decisions and improve offerings - Contribute to process improvements, playbooks, and documentation Success Measurement - Track key metrics including retention, engagement, utilization, and satisfaction - Maintain clear documentation of customer progress, goals, and risks REQUIREMENTS Experience & Skills - 3+ years of experience in customer success, account management, or consulting - Expertise managing senior stakeholder relationships - Familiarity with healthcare, benefits, or HR tech is a plus - Strong analytical skills and ability to drive outcomes using data - Organized, adaptable, and outcome-oriented Communication & Collaboration - Excellent interpersonal, written, and verbal communication skills - Executive presence and confidence in presenting to leadership teams - Collaborative mindset with a bias toward action Mindset - Strategic thinker with a passion for improving mental health access - Customer-first approach with empathy and curiosity Thrives in a fast-paced, evolving startup environment WHY YOU'LL LIKE WORKING WITH US - Competitive salary and stock options (so you share in the company’s success). - Fully-covered medical and dental premiums for you and your family, plus voluntary insurance options. - Free, generous Tava mental health benefit — of course! - Monthly HSA contributions for qualifying enrolled employees. - Generous PTO and paid holidays. - Paid parental leave. - 401(k) retirement plan. - Weekly company-paid lunch via DoorDash and a personal DashPass subscription. - Opportunity to make a meaningful impact at a high-growth, mission-driven company. --- *For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Indiana, Maine, Maryland, Massachusetts, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Tennessee, Texas, Utah, and Washington. Tava is unable to sponsor employment visas (such as the H-1B). Candidates must have authorization to work in the U.S. without company sponsorship now or in the future. All hiring activities at Tava Health are handled by company representatives using @tavahealth.com http://tavahealth.com or @us.tavahealth.com http://us.tavahealth.com email addresses. Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com Tava Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.