Biz Ops

ABOUT TAXWIRE Taxwire is building the last global indirect-tax platform finance teams will ever need. We help companies understand their tax exposure, calculate and collect the right amount, automate registrations and filings, and stay compliant as they grow across jurisdictions. Indirect tax is high-stakes, fragmented, and unforgiving. Rules change constantly, vary by product and location, and create real financial risk when companies get them wrong. We hire people with high ownership, strong judgment, and low ego. Everyone at Taxwire is expected to understand the customer, solve messy problems end to end, and build systems that scale. We move quickly because our customers depend on us to get it right. We’ve raised approximately $25 million, serve hundreds of SMB and mid-market companies, and continue to win customers away from legacy providers. We’re proud to have had zero churn to date. If you want to solve a massive, permanent problem alongside experienced tax experts and product builders, Taxwire is the place to do it.   ABOUT THE ROLE We're hiring our first dedicated Operations Generalist to own the connective tissue that keeps a high-growth company running → FinOps, RevOps, CX, and critical special projects. The mandate of this role is to give our CEO and broader company operations leverage. You'll report directly to our CEO and work across every part of the business. This isn't a narrowly scoped role. You'll touch whatever needs to get done, build systems where none exist, and own outcomes that directly impact growth and efficiency. If you crush it, there's a clear path to leading ops, finance, Chief of Staff, or another path in the business that excites you. This will be one of the hardest jobs you’ve ever had and you shouldn’t take it if you’re not deeply and intrinsically motivated to win and grow.   WHAT YOU’LL DO - Own finance operations: invoicing, collections, vendor management, expense reconciliation, oversea our accounting firm and monthly close process, etc. - Build and maintain revenue operations infrastructure: pipeline hygiene, forecasting support, deal tracking, CRM maintenance. - Support customer experience: handle escalations, identify process gaps, implement fixes that improve retention and NPS. - Drive special projects: whatever the business needs from new tool rollouts, process optimization, cross-functional initiatives, ad hoc research, etc. - Partner directly with the CEO on strategic initiatives and company-wide operations. If something becomes important and Andrew needs help in driving it forward, you make it happen. - Build scalable systems and document what works so we're not reinventing the wheel every quarter.   WHAT YOU NEED - You're a finisher. You take ownership of messy problems, figure out the right answer, and ship solutions without waiting for permission. - You're comfortable with ambiguity. Startups don't have perfect processes. You don't need a manual. You write it. - You have good judgment. You know when to move fast, when to slow down, and when to escalate. You don't confuse motion with progress. - You're low-ego and high-trust. You'll work directly with the CEO, which means fast feedback loops, real influence, and zero time for posturing. - 3-5 years of professional experience, ideally with at least one role at a startup - Demonstrated ability to own end-to-end process across finance, operations, or revenue functions - Strong quantitative skills → comfortable in spreadsheets, building models, and working with financial data - Excellent communication skills → you can write a clean memo, run a tight meeting, and explain complex topics simply - Self-directed execution → you don't need heavy oversight to get things done right   WHY WORK AT TAXWIRE - You want to learn and achieve personal career growth on an extremely accelerated timeline. - You want to win, both for yourself and the teammates depending on you. - We have high standards and the work can be intense but generally our team is kind and we give a fuck about each other. - Our team is deeply credible and experienced within the industry we operate in. - We’re tackling a massive, complex, global problem in a big market with strong signs of product-market fit, lots of happy customers, and momentum across the broader business. - We’re well funded by respected institutional VCs and angels. - Strong equity, competitive salary, and full benefits.   WHY YOU SHOULDN’T WORK AT TAXWIRE - You don’t hold a high bar for excellence. You don’t play to win. - You want structure, hand-holding, or a well-defined playbook. - You are uncomfortable with direct feedback. - You’ve watched Whiplash and found it’s message too hardcore. - You prefer optimizing existing systems over building your own. - Early-stage ambiguity or fast iteration makes you uncomfortable. - Being responsible for outcomes scares you.   BENEFITS - Company-covered benefits - Meaningful equity