Junior Customer Success Manager (DACH)

ABOUT FONIO We build AI voice agents for small and medium-sized businesses so they never miss a call and can focus on the work they actually love. Our AI handles every call automatically. But voice is just the beginning. Our vision: to build the world’s first fully automated CRM. 11,000+ customers. >€15M ARR. ~30% monthly growth. We live ownership. You’re responsible for your projects and tasks end-to-end. No politics, few meetings, direct feedback. At fonio you’ll build alongside the smartest and most ambitious people around. Join us now to be part of one of Europe’s most exciting growth stories!   YOUR ROLE As Junior Customer Success Manager for Activation in DACH, you make sure every new German-speaking customer goes from “just signed” to “fonio picks up our calls every day”. You own the first weeks of the customer journey: setting up their AI assistant, testing and fine-tuning it, and getting it live on their phone line. You’ll spend most of your time in onboarding calls with customers and inside the fonio platform. You learn how every feature works and figure out the best setup for each customer, whether that’s a dental practice in Munich, a law firm in Vienna or a car workshop in Zurich.   WHAT TO EXPECT - Run onboarding calls with new DACH customers and set up their AI assistant together with them - Translate each customer’s business into a working setup: prompt, knowledge base, call transfers, notifications and integrations - Test and fine-tune assistants until they’re ready to go live, so customers don’t get stuck in “almost done” - Help customers connect their phone system and get call forwarding running - Follow up with customers who signed but aren’t active yet, and get them over the line - Become a power user of the platform: learn how each feature works and which setup fits which use case - Bring patterns and friction points from onboardings back to Product and CS to improve templates, guides and the product - Hand activated customers over to Customer Success with a clean setup and clear notes - Track your onboardings and activation results in HubSpot   WHO WE'RE LOOKING FOR - 0–2 years of experience in a customer-facing role (onboarding, support, CS, sales, hospitality or customer service) or a strong graduate profile. Internships count. - Native or C2 German, fluent English - Basic technical skills and real curiosity about how things work. You enjoy clicking through a platform until you understand it, and you’re not scared of webhooks, APIs or phone settings. - You like solving puzzles: “How do I build this for this customer?” excites you - You explain things simply and stay patient with non-technical customers, by phone or video - Structured: you can run several onboardings in parallel without dropping anything - Hands-on and quick to learn. You take initiative and don’t wait to be told what to do. - Willing to relocate to Vienna WHAT WE OFFER - €50,000–55,000 - A steep learning curve in AI and voice tech, with a clear growth path into Customer Success, Solutions or Forward Deployment - Free lunch and dinner at the office, every day - Free drinks: Red Bull, Mate, Cola, Almdudler and more - Budget freedom: if a tool, course or resource helps you do your job better, you get it - Equipment of your choice - A product that sells itself and that customers love (4.5 stars on Trustpilot, Google and OMR) - Office in Vienna, onsite, in an ambitious team that wants to do the most exciting work of their careers   HIRING PROCESS 1. 20 min intro call 2. 30 min skill interview 3. 15 min with interview with our CCO 4. 20 min culture call with our Founders