People Operations & Workplace Experience Specialist

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.   ABOUT THE TEAM The People & Talent team at Airwallex is dedicated to attracting, developing, and enabling the brightest and most ambitious minds to drive our company forward. We are a global, vibrant, and dynamic team focused on creating a positive, inclusive, and high-performing environment where our people can grow and do their best work.   Through thoughtful People & Talent programmes, scalable processes, and a deep understanding of our organisation’s needs, we build a collaborative and engaging employee experience that supports Airwallex’s continued growth and success.   WHAT YOU’LL DO This role sits at the intersection of People Operations and Workplace Experience for our Paris/Berlin/Barcelona office. You will act as a critical “boots on the ground” partner, ensuring core HR operations for the EMEA team run smoothly while helping build a strong, engaging in-office culture during a period of rapid growth for EMEA.   You’ll own high-volume, detail-oriented work (onboarding, offboarding, payroll inputs, benefits) while also identifying opportunities to improve and automate processes as we scale. As part of the EMEA team, you will help with our build-out as well as opportunities to contribute to broader EMEA people operations work supporting the Region. This is hybrid based in Berlin ( 4 days a week)   Responsibilities: - Own onboarding and offboarding end-to-end, ensuring a seamless employee experience - Serve as the primary POC for HR inquiries; manage ticketing system with timely, high-quality responses - Maintain accurate HRIS and payroll data (incl. EOR), run audits, and manage data changes - Support payroll processes, including commissions and bonuses by auditing inputs and resolving discrepancies - Administer benefits programs and support ongoing rollout; ensure compliance with the relevant regulations for the markets that you are supporting. - You will oversee day-to-day office operations (supplies, vendors, access, equipment, general upkeep) - Act as a front-of-house presence: greet visitors, manage deliveries, coordinate with building management - Support and execute employee engagement initiatives (events, monthly celebrations, quarterly offsites) - Help build and scale a strong in-office culture as the office grows - Identify inefficiencies in manual workflows and drive process documentation, improvements, automation and AI - Gather employee feedback (surveys, onboarding check-ins, day-to-day interactions) and translate it into action WHO YOU ARE We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: - Foundational Generalist experience in People Operations / HR in a high-growth, fast-paced environment - Have a passion for culture and team building, you love bringing people together, and are excited to be a culture champion in a growing organization - Strong working knowledge of local HR practices, particularly benefits and compliance - Hands-on, detail-oriented operator who is comfortable owning admin-heavy workflows - Experience supporting payroll processes (incl. variable comp like commissions/bonuses) - Confident managing ambiguity and building processes from scratch PREFERRED SKILLS: - Proficiency with a startup tech stack – Slack, Zoom, Lattice, Atlassian (Jira/Confluence), Google suite - Familiarity with various HRIS, EOR, or payroll platforms (BambooHR, Deel, etc.) - Exposure to workplace experience/office operations in a hybrid environment APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.