Global Leaves and Accommodations Analyst

ABOUT THE TEAM OpenAI’s Benefits team helps attract, support, and retain the people advancing our mission to ensure that artificial general intelligence benefits all of humanity. As part of the People team, we deliver benefits and experiences for a rapidly growing employee population in and outside the US. We partner across People, Payroll, HR Systems, Legal, and external providers to help employees navigate important moments with clear guidance and reliable support. ABOUT THE ROLE We’re looking for a Leaves & Accommodations Analyst to support the day-to-day administration of OpenAI’s leave of absence and workplace accommodations programs. You will coordinate assigned cases from intake through closure, keep records and documentation organized, and support accurate, timely handoffs across the teams involved. This is a hands-on, employee-facing role for someone who enjoys careful execution and helping people understand what comes next. You’ll follow established policies and workflows, take responsibility for routine case tasks, and recognize when a complex, sensitive, or unclear request needs guidance from the appropriate case owner. You will partner closely with HR Business Partners, Payroll, HR Systems, third-party administrators, and other members of the Benefits team. This role reports to the Senior Manager, Global Leave & Accommodation. IN THIS ROLE, YOU WILL: - Coordinate assigned leave cases. Support intake, documentation follow-up, case tracking, return-to-work coordination, and closure for U.S. and international requests, including medical, parental, and statutory leaves. Use established workflows and seek guidance when requirements are unclear. - Help employees navigate the process. Provide clear, empathetic updates about required information, timelines, and next steps. Respond to routine employee and manager questions using approved guidance, and route questions outside your scope to the right partner. - Support the accommodations process. Organize required information, coordinate follow-ups, and document approved next steps for ergonomic, disability-related, and religious accommodations. Handle medical documentation only through approved confidential channels. Escalate eligibility questions, policy exceptions, legal requirements, and accommodation determinations to the appropriate case owner. - Keep case records accurate. Maintain leave and accommodations data in HRIS and case-tracking systems. Complete routine checks, investigate discrepancies with the appropriate partners, make approved updates, and support audits or testing with HR Systems. - Prepare reliable payroll handoffs. Check approved case and pay information, including company-paid time off, statutory benefits, vendor-reported events, and company top-ups. Flag discrepancies and cutoff risks promptly, and confirm that agreed corrections are completed. - Coordinate work across partners. Track outstanding actions with third-party administrators, vendors, HR Business Partners, Payroll, and HR Systems. Make next steps and handoffs clear, follow up on open items, and keep the case owner informed of blockers. - Stay on top of deadlines and requests. Keep case trackers current, prioritize routine work against established deadlines, and raise competing priorities or urgent employee needs to your manager early. - Improve day-to-day execution. Identify recurring issues and suggest practical changes to checklists, templates, and documentation. Help implement approved improvements that reduce errors and make the process easier for employees and partners. YOU MIGHT THRIVE IN THIS ROLE IF YOU: - Have hands-on experience supporting leave of absence, workplace accommodations, or related HR operations, including case administration, employee inquiries, or confidential records. - Bring working familiarity with U.S. leave and accommodations concepts, such as FMLA, ADA, and applicable state or local requirements, and know when to consult approved guidance or ask for help. - Are drawn to detail-oriented, employee-facing work. You enjoy keeping cases organized, following through on commitments, and helping people understand their next steps. - Can manage multiple cases, dates, documents, and follow-ups while maintaining accurate records and raising deadline risks early. - Have practical experience with an HRIS or case-management system and use spreadsheets to check data. Workday experience is helpful. - Communicate clearly and empathetically with employees, managers, and cross-functional partners, making responsibilities and next steps explicit. - Exercise sound judgment with confidential information and bring a high standard of accuracy, accountability, and service to your work. - Learn from feedback and contribute practical improvements. Experience supporting a multi-state or international employee population is helpful, but not required. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.  We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.