Technical Program Manager, Data Center Deployment & Operations

TECHNICAL PROGRAM MANAGER, DATA CENTER DEPLOYMENT & OPERATIONS ABOUT PARASAIL Parasail builds inference infrastructure for open-weight AI models. Behind one API, we bring together distributed GPU capacity and optimize how workloads run across it, helping customers access reliable, high-performance inference without managing the underlying infrastructure. We’re building the team that deploys and operates the hardware behind that platform. ABOUT THE ROLE You’ll own the delivery and ongoing operation of Parasail’s GPU infrastructure within partner data centers—from white space fit-out and site readiness through equipment installation, validation, and production launch. Initially, data center partners, hardware vendors, installation contractors, and remote-hands providers will perform much of the physical work. You’ll own those operational relationships and be accountable for execution: setting expectations, coordinating dependencies, verifying quality, and resolving issues. You’ll work closely with engineering and supply chain to align technical requirements, equipment availability, and site readiness. After launch, you’ll oversee the partners and processes that keep the infrastructure running reliably. As Parasail grows, you’ll help determine which capabilities to bring in-house and build the team to support deployments and operations across locations. WHAT YOU’LL DO - Own partner and vendor execution. Manage operational relationships with data center providers, installation contractors, and remote-hands teams. Define scopes of work, responsibilities, service expectations, and escalation paths. - Lead white space fit-out and deployment. Coordinate rack layouts, power and cooling readiness, structured cabling, equipment installation, and network connectivity with site partners and engineering. - Run the integrated delivery plan. Connect hardware delivery, site preparation, installation, testing, and production readiness into one schedule. Track dependencies, hold owners accountable, and resolve blockers. - Translate requirements into executable work. Ensure engineering specifications become clear vendor deliverables. Review plans with technical owners and manage changes before they create rework or delays. - Drive validation and acceptance. Establish completion criteria with engineering, coordinate hardware checks and burn-in, and verify installation quality and documentation before accepting work. - Own ongoing physical infrastructure operations. Coordinate maintenance, hardware replacements, site access, and changes with vendors and engineering. Establish support coverage and procedures that protect service availability. - Lead operational escalations. Bring together vendors, site teams, and engineers to resolve hardware and site issues. Track restoration, communicate impact, and ensure corrective actions are completed. - Maintain accurate operational records. Ensure rack layouts, asset locations, configurations, and service histories stay current. Partner with Supply Chain on receiving discrepancies, spares, and returns. - Manage delivery costs and risks. Track vendor work against agreed scope and budget, review change requests, and communicate schedule or service risks with clear recovery options. - Build the function. Develop repeatable deployment and operating practices. Identify staffing needs, help hire and develop the internal team, and define how employees and external partners work together as Parasail scales. WHAT YOU BRING - Experience delivering and supporting physical infrastructure in data center environments, including white space fit-out, hardware deployment, or technical operations. - Direct responsibility for managing vendors or service providers and holding them accountable for schedule, quality, and service performance. - Experience taking deployments from requirements and planning through installation, validation, and operational handoff. - Working technical knowledge of server hardware, rack infrastructure, cabling, networking, and power and cooling requirements sufficient to evaluate plans and assess completed work. - Strong program management skills, including coordinating multiple workstreams, managing dependencies, and driving issues to closure. - Experience coordinating maintenance or incident response in production environments. - The ability to build practical processes where ownership and systems are still developing. - Clear communication with technical teams, external partners, and leadership, especially when a deployment or service commitment is at risk. - Willingness to travel for site assessments, deployments, partner reviews, and operational needs. HELPFUL EXPERIENCE - GPU infrastructure, high-density racks, liquid cooling, or high-speed network fabrics. - Managing colocation providers, installation contractors, or remote-hands services across multiple sites. - Earlier hands-on experience installing, troubleshooting, or maintaining data center equipment. - Defining vendor scopes of work, acceptance criteria, and service-level expectations. - Hiring, mentoring, or leading data center technicians or infrastructure operations teams. - Building an internal operations capability alongside external service providers. WHAT SUCCESS LOOKS LIKE GPU capacity enters production on a dependable schedule, with installation quality and operational readiness verified. Partners understand their responsibilities and meet their commitments. Hardware issues are resolved promptly, records remain accurate, and each deployment strengthens the processes and team supporting the next.