Customer Threat Advisor

WHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention. Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including: CloudSEK’s Product Suite: • CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support. • A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers’ attack surfaces. CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets. • CloudSEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies. Key Milestones: • 2016: Launched our first product. • 2018: Secured Pre-series A funding. • 2019: Expanded operations to India, Southeast Asia, and the Americas. • 2020: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year. • 2021: Raised $7M in Series A funding led by MassMutual Ventures. • Awards & Recognition: Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award. • 2025: Secured $19 million in funding led by Tenacity Ventures, Commvault. About the Role CloudSEK is looking for a Customer Threat Advisor to help customers convert cyber intelligence into clear action. This is a customer-facing security role for someone who understands cyber threats and can explain them clearly to CISOs, security teams, and business stakeholders. The role sits at the intersection of customer success, threat intelligence, AI security, infrastructure vulnerability management, and security consulting. What You Will Do Own Customer Threat Outcomes You will ensure that customers clearly understand the threats affecting them and the value CloudSEK is delivering. You will: • Review threat intelligence findings for assigned accounts. • Identify high-priority incidents that need customer attention. • Explain the business impact of threats. • Share critical incident updates with CISOs and security teams. • Follow up on important incidents until there is action or closure. Conduct Weekly Incident Triage You will work closely with analysts to review customer incidents every week. You will: • Review critical and high-severity incidents. • Prioritize incidents based on customer context and business impact. • Prepare clear customer-ready summaries. • Ensure important incidents are not missed or buried in reports. • Track which incidents were reported, acknowledged, and actioned. Act as a Security Consultant to Customers You should enjoy working like a consultant. You will: • Understand the customer’s environment. • Ask the right questions. • Investigate issues with analysts. • Simplify complex threats. • Connect findings to business risk. • Advise customers on the next best action. This role is not about passing information from one team to another. It is about helping customers understand risk and act with confidence. What We Are Looking For We are looking for someone who can understand cyber threats and explain them clearly to customers. The person should have interest or experience across: • Threat Intelligence. • Dark web and deep web threats. • Credential leaks and stealer logs. • Brand impersonation. • Data leaks. • Infrastructure vulnerabilities. • Attack surface exposures. • Cloud and internet-facing risks. • AI security risks. • Third-party and vendor risks. The ideal candidate should have: • 3–7 years of experience in cybersecurity, threat intelligence, SOC, customer success, technical account management, security consulting, or security operations. • Strong understanding of security incidents and business risk. • Ability to communicate with both analysts and CISOs. • Strong written and verbal communication skills. • Curiosity to investigate and understand threats. • Ownership mindset. • Ability to use AI tools responsibly to improve investigation, summarization, and reporting. Key Success Metrics The most important success metric for this role will be: Number of successful incidents triaged and reported to customers. Other metrics include: • Number of critical incidents proactively communicated. • Number of incidents acknowledged or actioned by customers. • Quality of customer-ready incident summaries. • Quality of weekly incident reviews. • Customer feedback from CISOs and security teams. • Adoption of relevant CloudSEK modules and workflows. • Contribution to renewals and expansions through demonstrated value. What Success Looks Like A successful Customer Threat Advisor ensures that every assigned customer clearly understands: • What threats were discovered. • Which incidents matter most. • Why they matter. • What action should be taken. • What value CloudSEK delivered. The best people in this role will not wait for escalations. They will proactively find value, explain risk, and help customers act before the issue becomes a crisis. Benefits of Joining CloudSEK We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You’ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include: • Flexible working hours. • Food, unlimited snacks and drinks are all available while at office. And, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here! CloudSEK is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply.