Strategy & Operations Lead

ABOUT BROCCOLI AI At Broccoli, we're building AI teammates for the people who build and maintain our world. We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done. Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan. Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built. Today: - Hundreds of contractors rely on Broccoli every day. - We've grown to $15M+ ARR in under two years. - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry. - We're backed by Khosla Ventures and Y Combinator. We're still just getting started. THE ROLE As a Strategy & Operations Lead, you'll work across one or more of our core Strategy & Operations pillars, depending on your experience and the company's priorities. This role is designed for high-agency operators who thrive in fast-paced environments and want to work on the most important problems facing the business: from company strategy and operational excellence to customer transformation and enterprise growth. RUNNING BROCCOLI Business Operations Objective: Build the operating system that helps Broccoli scale efficiently. Responsibilities: - Own business performance management, KPIs, reporting, and operational reviews. - Build and manage key enablement tools such as QBRs, health scorecards, and product adoption dashboards. - Drive business enablement initiatives that improve customer and revenue outcomes. - Lead cross-functional operational improvements across go-to-market, customer success, and growth. Founder's Office Objective: Drive company strategy, planning, and executive initiatives. Responsibilities: - Support strategic planning, board materials, and executive decision-making. - Lead high-priority company initiatives and special projects. - Drive alignment and execution against key company priorities. HELPING CUSTOMERS SUCCEED AI Transformation Objective: Help customers adopt AI and transform how their organizations operate. Responsibilities: - Advise customers on AI adoption, workflow redesign, and organizational change. - Develop best practices and transformation frameworks. - Support customers in realizing measurable value from AI. Intelligence Platform Objective: Provide customers with the data, insights, and benchmarks needed to drive outcomes. Responsibilities: - Deliver insights, benchmarks, and reporting that help customers improve performance. - Measure AI adoption, business outcomes, and value creation. - Help shape customer-facing analytics and intelligence capabilities. WINNING & EXPANDING STRATEGIC ACCOUNTS Value Creation Objective: Quantify, communicate, and maximize the business value of AI transformation. Responsibilities: - Build ROI models, business cases, and value creation frameworks. - Support enterprise sales and strategic customer conversations. - Partner with private equity firms and portfolio companies on AI transformation opportunities. What We're Looking For - 5+ years in strategy consulting (McKinsey, Bain, or BCG), tech consulting (Deloitte, Accenture) or comparable experience; significant plus for experience with tech transformations - Strong analytical skills and a structured approach to problem solving - High-ownership mindset with a bias toward action and execution - Exceptional customer communication skills - Excited to work in-person five days per week with the team in San Francisco. Bonus - 1–2+ years of experience at a high-growth startup. - Experience working in home services or B2B SaaS. Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.